IS Technical Support

Information Systems Technical Support

Hull, UK | Onsite

About Us

Kingspan Data Solutions is a global leader in mission-critical data centre infrastructure, delivering innovative solutions that support the performance, efficiency, and scalability of today's high-performing data centres.

As one of the fastest-growing divisions within Kingspan Group plc, we operate across Europe, the Americas, the Middle East, and Asia-Pacific. Our businesses combine specialist expertise in engineering, manufacturing, and installation to deliver integrated infrastructure solutions at scale.

With a strong focus on innovation, sustainability, and collaboration, we continue to invest in our people, technology, and capabilities to support the evolving demands of the global data centre market.

About the Role

We are looking for an Information Systems Technical Support professional to join our IT team in Hull.

This role is responsible for providing high-quality infrastructure and end-user support across the business, ensuring systems, devices, and services remain reliable, secure, and fully operational. You will work closely with colleagues across the organisation, troubleshooting technical issues, maintaining IT assets, and supporting the continued development of our technology environment.

This is an excellent opportunity for a hands-on IT professional who enjoys problem-solving, delivering exceptional customer service, and working across a diverse range of technologies.

Key Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and business applications
• Troubleshoot and resolve hardware, software, server, and network-related issues
• Manage incidents and service requests through the IT Service Desk, ensuring agreed service levels are met
• Provision and maintain IT equipment, ensuring accurate asset management and inventory records
• Support Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Azure Active Directory
• Assist with the maintenance and support of Windows Server environments and network infrastructure
• Monitor, update, escalate, and document incidents in accordance with IT support processes
• Support office moves, equipment installations, and user onboarding activities
• Ensure all IT activities comply with company policies, governance standards, and Health & Safety requirements
• Promote the effective use of IT tools and technologies across the business

Qualifications

• Experience in an IT Support, Service Desk, or Infrastructure Support role
• Strong understanding of Active Directory user administration
• Working knowledge of Microsoft 365, including Exchange Online, SharePoint, OneDrive, and Azure
• Experience supporting Windows 10 and Windows 11 environments
• Experience supporting iOS, Android, printers, and end-user devices
• Understanding of network troubleshooting and connectivity issues
• Experience working with ITIL-based ticketing or service management systems
• Working knowledge of Windows Server environments
• Strong communication, customer service, and problem-solving skills
• Ability to work independently and collaboratively within a team environment

Desirable

• Experience with PowerShell, VBA, VBScript, or other Microsoft scripting technologies
• Advanced Windows Server administration experience
• Knowledge of Microsoft SQL (DBA and/or T-SQL)
• Experience with Citrix or Remote Desktop Services
• Exposure to web-based back-end technologies

Benefits

Permanent and full-time employees enjoy a competitive salary, ongoing professional development opportunities, and the chance to work within a growing global organisation supporting critical infrastructure projects worldwide.

At Kingspan Data Solutions, you will be part of a collaborative team where innovation, continuous improvement, and career development are actively encouraged.

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