Estate Delivery Team Manager

About The Role

Make a lasting impact in your community with LiveWest.

We're looking for a proactive and inspiring leader to join our Estate Services team as an Estate Delivery Team Manager. This is a fantastic opportunity to lead a dedicated team delivering high-quality grounds maintenance, communal cleaning, and estate upkeep across our communities.

If you're passionate about people, service delivery, and creating safe, welcoming environments for our customers, this role offers you the opportunity to make a real difference while growing your leadership career.

Key Responsibilities:

• Lead and supervise a team of Estate Operatives, Lead Grounds Operatives, Grounds Operatives, and contractors to delivery high-quality estate services.
• Manage vehicles, equipment, and resources effectively, supporting the Fleet Manager, and ensuring safe, professional operations at all times.
• Provide visible leadership - coach, mentor, and develop your team to delivery excellent service and live our values.
• Drive improvements in Tenant Satisfaction Measures (TSMs) by ensuring your team is skilled, supported and well-led.
• Monitor standards through inspections and audits, and respond to complaints and feedback with technical expertise.
• Resolve operational challenges collaboratively, promoting a 'one-team, one-purpose' ethos.
• Oversee stock audits, waste management, and procurement support to ensure smooth service delivery.
• Manage budgets and contribute to strategic planning, ensuring value for money and long-term estate improvements.

Why join LiveWest?

At LiveWest, we believe in building communities, not just homes. As one of the largest housing providers in the South West, we're committed to creating clean, safe and vibrant environments where people can thrive. You'll be part of a team that values collaborations, innovation and continuous improvement - and you'll be supported to grow your skills and make a meaningful impact.

We offer:

• A supportive and inclusive working culture.
• Opportunities for professional development and career progression.
• The chance to work in a role that directly improves lives and communities.

This role is being offered on a full time basis - working 40 hours per week. This is a permanent, full time role;  mobile working role covering the Exeter area. Ideally, you will be based around a 30 minute commute from these areas.

DBS Statement:

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to these roles is subject to a satisfactory basic DBS check.

For further information about this role, and LiveWest, please view our candidate information pack.

About The Candidate

To be successful in your application for the role of Estate Delivery Team Manager, you will have the essential skills and experience for a level 2 role (please see candidate information pack) and the following, role specific skills and experience:

• Experience leading and developing effective teams.
• Strong customer services skills, adaptable to different customer needs.
• Ability to manage multiple projects across dispersed locations.
• Good level of literacy and numeracy.
• Full, UK, manual driving licence.

Desirable Qualifications and Experience:

• Horticultural knowledge (e.g. pruning cycles, pest awareness, seasonal planting).
• Health and Safety training (SSSTS, SMSTS, IOSH or equivalent).
• Working towards, or holding, a leadership qualifications.

Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.

About The Company

Our Reward and Benefits:

• Working Style:  Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave:  Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions:  Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks:  Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development:  Invest in your future with ongoing personal and professional growth opportunities.
• Family Support:  Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters:  Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel:  Save with our Cycle to Work and Car Benefit schemes.
• Giving Back:  Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.