Capacity & Discharge Assistant

Join Our Team at Corserv Care as a Capacity & Discharge Assistant

Role Purpose:

Reporting to the Capacity & Discharge Lead, you will provide operational, administrative and performance support across our Reablement and Home Care services. You will support referral management, discharge coordination, workforce utilisation, performance reporting and service improvement initiatives, ensuring services operate efficiently and effectively whilst maintaining excellent standards of care and governance

What you'll be doing:

• Supporting the management and monitoring of capacity across long term Home Care and Reablement services.

• Tracking hospital discharge referrals and helping ensure timely progression through community pathways.

• Monitoring care package referrals from receipt through to service commencement.

• Supporting the mobilisation of new care packages and continuity of care arrangements.

• Maintaining accurate operational records, capacity data and reporting systems.

• Producing performance reports relating to referrals, capacity, service utilisation and operational activity.

• Supporting provider-led reviews and capacity optimisation activities.

• Liaising with operational teams, NHS colleagues, Adult Social Care, brokerage teams and external providers.

• Supporting the growth of both commissioned and privately funded care services through effective enquiry and package management.

• Contributing to service improvement projects and business continuity initiatives.

• Ensuring information governance, safeguarding and regulatory requirements are maintained at all times

About you:

We're looking for someone who is highly organised, data-focused and passionate about making a difference to people's lives. You will be able to manage multiple priorities, communicate confidently with a range of stakeholders and use information to support effective operational decision-making.

You will thrive in a fast-paced environment and enjoy working collaboratively across health, social care and community services to achieve the best outcomes for customers

Qualifications & experience essential criteria:

• Level 3 qualification in Health and Social Care, Business Administration or equivalent experience.
• GCSE (or equivalent) Grade C/4 or above in English and Mathematics.
• Understanding of domiciliary home care service delivery.
• Understanding of Adult Social Care referral processes and hospital discharge pathways.
• Knowledge of reablement principles and promoting independence.
• Understanding of workforce utilisation and capacity management.
• Knowledge of safeguarding, information governance and GDPR.
• Experience using Microsoft Office applications and business systems.
• Strong organisational, analytical and communication skills.

• Full UK driving licence and access to a vehicle for business use

Qualifications & experience desirable criteria:

• Understanding of Cornwall health and social care systems.
• Knowledge of care commissioning and brokerage processes.
• Understanding of strategic provider contracts and provider of last resort arrangements.
• Knowledge of private client care services.
• Experience of workforce scheduling systems such as Total Mobile.

• Experience working within health, social care, discharge or community service environments

• Experience of contractual performance management and service transformation programmes.

At Corserv Care, our mission is to support people to live independently, safely and well within their communities. You'll join a supportive team where your work directly contributes to reducing delayed discharges, improving customer outcomes and delivering high-quality care services across Cornwall.

You'll also be part of an organisation that lives its values of being Inclusive, Collaborative, Trusted and Committed , whilst creating lasting value for our customers, communities and colleagues.

Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check.

To apply:

It’s really easy to apply for our roles – simply click on the link below where it says APPLY to create a candidate profile, answer the screening questions and upload a CV.

Closing date : Midnight Tuesday 24th November 2026

Thank you for your interest and we look forward to hearing from you soon!