Senior Area Manager

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. 

Where will you be working?

At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.

We deliver full network cycle services for fixed, private and mobile operators.

This role will be within our Fixed networks team, you’ll join our people who support providing turnkey solutions for the surveying, designing, building and commissioning new networks, while supporting the repair, maintenance and operation of existing networks.

Want to come and be a part of it?

What will you be doing?

An experienced Senior Area Manager is required to lead fixed-line field service operations across a defined area. This role sits at the heart of service delivery, ensuring homes and businesses receive a reliable, high-quality network experience.
The focus is on installation, activation, maintenance, and fault resolution, rather than build. Responsibility will sit with making sure services are delivered safely, efficiently, and to the highest standards.

The Role

Oversight will be provided across all field activity linked to installations and service performance. This includes service activation, fault repair, and ongoing network maintenance.

Teams of engineers and delivery partners will be guided to ensure work is completed safely, on time, and in line with required standards. Network assets will be maintained to meet both internal expectations and regulatory requirements.

Budgets and resources will be managed carefully, with a strong focus on cost control and operational efficiency.

Opportunities for improvement will be identified, helping to reduce delays and improve the customer experience.

Planning tools and data will be used to ensure the right engineers are in the right place at the right time, allowing customer issues to be resolved quickly and effectively.

What you’ll bring;

A strong background in telecommunications field operations will be essential, with a clear focus on installations and service delivery environments.

Experience will include:

At least 8 years within technical telecoms operations
A minimum of 4 years in a senior leadership role
Responsibility for fixed-line or fibre network service delivery

Knowledge will be well developed across Fibre-to-the-X networks, including GPON and XGS-PON architectures. Experience will cover both deployment and ongoing maintenance of these networks.
A clear understanding of large-scale field operations will be required, including planning, logistics, and safety. Experience managing both in-house engineers and contractor networks will be important.
Leadership style should be supportive and structured, with an ability to guide and develop high-performing teams across multiple locations.
Financial awareness will be strong, with experience managing budgets and controlling costs without impacting service quality.
Communication skills will be clear and confident, with the ability to explain technical detail in a simple and practical way to a wide range of stakeholders

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include.

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Company car and fuel card with a range of EV and hybrid vehicles to choose from
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Private health care and health care cash plan for you
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3 rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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