Support Worker (Permanent, 37.5 hours per week; Salary: £25029.28 - £25861.56 per annum)

BCHA was founded in 1968 by a group of volunteers in Bournemouth trying to contribute to the local housing problems. Today we are a charitable housing association supporting individuals and families across the South West and South of England . We are a major provider of a diverse range of housing, support and learning services for socially excluded people.

We have a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives.

Position:

We need Support Workers to join the team at our homelessness accommodation in Exeter. This is a role where you can genuinely make a real difference, where you can add real value as part of a dedicated team of professionals

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You will act as a key Support Worker for a number of customers, carrying out regular one to one sessions, enabling positive, trusting and respectful relationships to be built and enable them to move forward to independent living.

We can offer you:

• a rewarding, challenging and varied role;
• the opportunity to combine your people and organisational skills;
• the opportunity to learn about and use trauma informed approaches;
• a role that gives you real job satisfaction in helping others;
• full training and support to develop your skills;
• the opportunity to work in a supportive and friendly environment

To be successful in this role you will need to:

• be a good communicator and able to facilitate support for customers;
• enable and empower customers to build their own recovery plans;
• provide practical, emotional support and encouragement;
• actively promote customer participation in services & activities;
• liaise effectively with colleagues, external agencies & service providers;
• be empathic and non- judgemental;
• be self-motivated, able to use your initiative and be a great team player;
• be flexible, adaptable, calm and considered
• have experience of our client groups, transferable skills or willing to learn;

Come and join us. Please, put in your application and if you fit the job requirements, we will be able to offer you a job interview as soon as one can be arranged (within a few days).

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA.

Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

Closing date: 15/06/2026

Interview dates:17/06/2026

Welcome week: 29/06/2026

Requirements:

Able to demonstrate that you put the customer at the heart of all you do

Previous experience of working within a Supported Service

Good communication skills and a desire to work in a challenging environment

Able to demonstrate you are an effective team worker (and able to work effectively on your own, if required)