Personalisation Support Administrator

The Service & Team

Children and Families Service in Cornwall Council are looking to appoint a Personalisation Support Administrator to work in our multi-disciplinary service. The successful candidate will have experience of working with disabled children and their families, be able to work within a team and independently and be able to organise their workload.

Personalisation Support Administrator will assist with the provision of support to families, ensuring timely communications with partner agencies as well as a range of tasks including records managements, meeting and room booking administration, DBS applications, uploading job adverts, collating data and input of information to Case Management and Corporate Systems.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

This position will be subject to an enhanced criminal record disclosure check.

Working Pattern

37 hours Monday to Friday

What You’ll Need To Succeed

• To provide a caring and professional service to families in receipt of Direct Payments
• To answer and forward on all telephone calls in a courteous and efficient manner
• To process DBS applications, supporting families and Personal Assistants throughout the process
• To maintain monthly data to be presented at Manager’s meetings
• To provide high quality business support including production of correspondence, reports, presentation materials and spreadsheets
• To upload job adverts
• To assist in annual reports and annual updates for families
• To minute team meetings
• To be responsible for processing incoming and outgoing mail and goods
• To assist with record management and ensure accurate information is maintained in manual and electronic records
• To assist in ensuring a high level of data quality to support statutory returns and assist in the collection of data as required
• To use related IT packages updating and maintaining information and tasks as required
• To operate specific procedures and processes in accordance with specialist service areas
• To undertake scanning and uploading of documents to electronic document management systems

Please read the role profile for the full details of this role attached below in this advert

What You’ll Get In Return

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our Core Employee Rewards And Benefits Include

• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• A national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information

Please note, we are unable to offer sponsorship for this role

The full role profile is attached here

For more information or an informal chat about the role please contact (*Hiring Manager please provide contact details for queries)

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process .

Please note that applications cannot be edited after they have been submitted, please contact ***email_hidden*** if you have any queries or require assistance with your application.