Multi-Skilled Maintenance Operative

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Multi-Skilled Maintenance Operative - Fabric 

Location: Birmingham - James House (on-site)

Contract Type: Permanent

Salary Package: £30,500- £31,500 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

8:30am to 5:30pm - Monday to Friday

2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose

The purpose of this role is to support the day-to-day maintenance, repair, and servicing of facilities within the organisation. This role requires a versatile individual with strong general labouring skills, basic plumbing knowledge, and the ability to carry out a wide range of maintenance tasks. The successful candidate will play a key role in the overall upkeep of the property, undertaking tasks across a range of trades.

Security clearance or willingness to apply will be required for this role.

Full UK driving Licence.

Key responsibilities

Reactive Maintenance and Fault Finding

•   Respond promptly to reactive maintenance requests, diagnosing issues, and implementing effective repairs.
• Ensure that all reactive and scheduled maintenance tasks are completed within Service Level Agreements (SLAs).
• Diagnose and resolve plumbing issues based on inspections or descriptions.
• Maintain an adequate stock of spare parts and materials required for repairs and maintenance tasks.

Preventive Maintenance

• Carry out planned preventive maintenance (PPM) activities as directed by the Facilities Manager.
• Conduct water temperature checks and sampling.
• Ensure compliance with water safety standards.

Documentation and Compliance

•   Accurately complete and maintain all maintenance documentation, ensuring it is up-to-date and submitted on time.
• Ensure compliance with statutory requirements, industry standards, and company policies, Health & Safety, and safe working practices.
• Document inspections and repairs.

Multi-Trade Tasks

•   Conduct maintenance tasks, including general tradesperson tasks, basic electrical work, office moves, furniture moves, and mechanical tasks as required.
• Perform routine inspections and maintenance of buildings and facilities.
• Address any general repair needs as they arise.
• Provide support to other team members and departments as directed by the Facilities Manager.

Plumbing Maintenance and Repairs (Desirable)

•   Perform routine and emergency maintenance on plumbing systems, including the repair and maintenance of showers, wash hand basins, toilets, taps, and both vented and unvented boilers.
• Clear blockages in toilets, sinks, wastes, and drains.
• Conduct quarterly shower head cleaning and maintenance of water features.
• Respond to emergency plumbing calls and perform necessary repairs.
• Ensure quick and efficient resolution of urgent plumbing issues.

Health & Safety

•   Conduct work in a safe and diligent manner, following all relevant safety protocols and procedures.
• Maintain and update personal risk assessments, always ensuring a safe working environment.
• Properly use all work equipment and personal protective equipment (PPE) in accordance with training and instructions received.
• Adhere to all safety regulations and protocols.
• Ensure a safe working environment for all maintenance activities.

Customer Service and Communication

•   Maintain strong customer care focus, addressing any queries or concerns from colleagues in a professional manner.
• Communicate effectively with team members, supervisors, and other departments to ensure smooth coordination of maintenance activities.

Continuous Improvement

•   Participate in training and appraisal activities as required, staying updated on best practices and new developments in plumbing and maintenance.
• Proactively identify potential issues or areas for improvement in maintenance processes, suggesting solutions where appropriate.

Skills and experience

Essential Qualifications/Skills/Knowledge

• Competent with relevant qualifications, e.g., City & Guilds.
• Strong technical skills.
• Ability to diagnose and resolve issues efficiently.
• Proven experience in property maintenance and repair.
• Experience in additional trades such as plumbing, electrical work, carpentry, or building repairs is desirable.
• Multi-skilled background with the ability to perform tasks across multiple trades.
• Ability to diagnose and repair faults.

Desirable Qualifications/Skills/Knowledge

•   Gas Safe qualification.
• IPAF and PASMA certifications for working at heights.
• Health and Safety qualifications (e.g., NEBOSH, IOSH) are advantageous.
• Customer service orientation with strong communication skills.
• Computer literate with the ability to complete paperwork accurately and promptly.

Personal Attributes

•   Professional and customer-focused approach.
• Reliable, trustworthy, and punctual.
• Positive attitude and ability to work methodically.
• Ability to work independently and as part of a team.
• Willingness to train others and share knowledge.

Other Requirements

•   Flexibility to respond to emergencies and out-of-hours callouts.
• Full driving license.
• Commitment to continuous professional development.

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

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