Team Support Officer Apprentice

Summary

Bring Your Unique Perspective. Build your future with us.

Are you ready to start your career while gaining a nationally recognised qualification?

We are looking for enthusiastic, motivated individuals to join our Lighthouse Victim & Witness Care Team as Team Support Officer Apprentices.

Wage

£24,747 a year

Training course

Business administrator (level 3)

Hours

Monday- Friday- 37 hours a week We work very flexibly, and you will be able to work from home but will also be required to work in the office. Office days will be arranged in advance to support activities and events.

37 hours a week

Start date

Monday 1 February 2027

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Level 3 Business Administrator Apprenticeship

Earn While You Learn

This is an exciting opportunity to achieve a Level 3 Business Administrator Apprenticeship while gaining valuable workplace experience in a professional and supportive environment.

You will gain hands-on experience in a busy professional environment where your work will help ensure victims and witnesses receive a high-quality service throughout the criminal justice process.

Working alongside experienced colleagues, you'll learn how to provide effective administrative support, manage information, coordinate activities and communicate with a range of internal departments and external partner organisations. No two days are the same, making this an ideal role for someone who enjoys learning, problem-solving and developing new skills.

What will you be doing?

As part of your apprenticeship, you'll gain experience in a range of business administration activities, including:

• Managing team inboxes, workflows and administrative tasks
• Supporting the allocation and monitoring of work across teams
• Processing referrals and assisting with case management activities
• Maintaining accurate records, databases and information systems
• Learning how to analyse information and identify actions on police systems
• Producing professional documents, reports and spreadsheets using Microsoft Office applications
• Supporting communication between departments and partner organisations
• Assisting with case administration and information management processes
• Developing excellent customer service and stakeholder management skills

Throughout your apprenticeship, you will be supported to build confidence in workplace systems, business processes and professional communication.

We want a workforce that reflects our communities.  We recognise that talented people come from many different backgrounds and life experiences. We particularly encourage applications from communities the organisation hasn't consistently heard, reached or served well, including candidates from ethnically diverse communities, individuals with a disability, LGBTQ+ individuals, and those from lower socio-economic backgrounds.

Whether you're leaving education, looking for a new direction, returning to work, or taking your first step into a professional career, your unique perspective and experiences are valued. We are committed to creating an inclusive workplace where everyone can thrive and be themselves.

If you identify as being from an under‑represented community, we also offer a programme of Positive Action support delivered by our Outreach Team to guide and assist you through the recruitment process.

If you have any questions or are unsure where to start contact View email address on findapprenticeship.service.gov.uk

Where you'll work

1 Bridewell Street
Bristol
BS1 2AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF BRISTOL COLLEGE

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training and Qualification Level

What training will the apprentice take and what qualification will the apprentice get at the end?

• Business Administrator Level 3
• Supporting and engaging with different parts of the organisation and interact with internal or external customers.
• City of Bristol College
• Off site in its entirety

More training information

This apprenticeship is designed for people who want to gain new skills, knowledge and experience in a supportive workplace. As this is a development opportunity, it is intended for applicants who have not already achieved a Business Administration qualification, or a similar qualification, at the same level or higher. We are looking for potential, motivation and a willingness to learn, rather than extensive experience in a similar role.

If you're considering applying for this opportunity and would like to learn more before submitting your application, we will be hosting a virtual information session on Monday 2 November 2026 at 18:00 hours. This session will provide an overview of the apprenticeship, the recruitment process, and an opportunity to ask questions.

To attend please email View email address on findapprenticeship.service.gov.uk

Requirements

Desirable qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Team working
• Positive attitude to learning
• Confident using IT systems
• Good time management skills
• Willingness to take initiative
• Maintains confidentiality
• Able to work independently

Other requirements

• You must be aged 18 or over due to the nature of the role
• To be eligible to apply for this role you must have a 3 year ‘checkable history’ in the UK- ideally this means that you would have been resident in the UK for the last 3 years