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Head of Customer Care - Lead Customer Experience

£13.4 - £15.7 per hourEstimated
Full-time

Join Persimmon plc. as the Head of Customer Care and play a pivotal role in leading the customer service function. You will guide a team to deliver outstanding service and ensure that customer experience is central to all decisions made. Your strategic influence will help raise standards, drive improvements, and maintain brand reputation.

The ideal candidate has a proven track record in customer care leadership, excellent communication skills, and a commitment to delivering exceptional customer service within a dynamic environment.

The ideal candidate has a proven track record in customer care leadership, excellent communication skills, and a commitment to delivering exceptional customer service within a dynamic environment.
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Vacancy posted 4 days ago
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