Group 1 Audi Norwich Service Technician Apprenticeship

Summary

Drive your career forward with this exciting apprenticeship opportunity. 
Our Service Technicians/Mechanics are involved all aspects of maintenance and repair from routine servicing to complex diagnostics and repairs to our customers vehicles.  

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Motor vehicle service and maintenance technician - light vehicle (level 3)

Hours

Monday - Friday, 08:30 - 17:30. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.

40 hours a week

Start date

Tuesday 1 September 2026

Duration

3 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.  

Every day is different within the Service department.

As a Service Technician/Mechanic apprentice, some of your duties will include:  

• Use of diagnostic equipment to identify vehicle faults
• Testing of parts and systems to ensure correct working
• Following checklists to ensure all critical parts of vehicles are examined
• Carrying out bumper to bumper overview, service, and inspection
• Maintenance of electronic systems including on- board entertainment systems
• Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension
• Completion of legible and accurate paperwork for the customers and centres records  
• Maintenance of a clean and tidy work environment
• You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines
• From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic
• Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this three year training programme.  
  We are looking for people who are passionate about our industry and our brand

Some of the personal skills that you should think about showing us in your application are:  

• Enthusiasm and willingness to learn  
• Teamwork  
• Strong communication  
• Customer Service  
• Interest in vehicle engineering  

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Where you'll work

17 Meridian Way, Meridian Business Park
Norwich
NR7 0TA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INSPIRO LEARNING LIMITED

Training course

Motor vehicle service and maintenance technician - light vehicle (level 3)

What you'll learn

Course contents

• Contribute to the maintenance of a safe and efficient workshop. Segregate waste for disposal or recycling. Comply with industry environmental legislation.
• Demonstrate due regard for own safety and that of others in the workshop and minimise risk of injury and vehicle damage.
• Carry out fundamental tasks associated with removal and replacement procedures on a vehicle.
• Obtain diagnostic and repair information.
• Interpret diagnostic information and use electrical wiring diagrams to determine system serviceability.
• Use a range of diagnostic equipment.
• Follow recognised diagnostic procedures, logical diagnostic sequence and apply advanced diagnostic principles and problem-solving techniques to establish faults.
• Report faults using company procedures and recommend suitable further actions.
• Follow recognised repair procedures to complete a wide range of repairs including those which involve complex procedures, or in depth knowledge.
• Test the function of repaired and fitted components.
• Adhere to business processes and complete documentation following workplace procedures.
• Use ICT to create emails, word-process documents and carry out web based searches.
• Complete a range of services and inspect and prepare a vehicle to the required quality standard for handover to the customer.
• Contribute to the maintenance of a safe and efficient workshop. Segregate waste for disposal or recycling. Comply with industry environmental legislation.
• Demonstrate due regard for own safety and that of others in the workshop and minimise risk of injury and vehicle damage.
• Carry out fundamental tasks associated with removal and replacement procedures on a vehicle.
• Obtain diagnostic and repair information.
• Interpret diagnostic information and use electrical wiring diagrams to determine system serviceability.
• Use a range of diagnostic equipment.
• Follow recognised diagnostic procedures, logical diagnostic sequence and apply advanced diagnostic principles and problem-solving techniques to establish faults.
• Report faults using company procedures and recommend suitable further actions.
• Follow recognised repair procedures to complete a wide range of repairs including those which involve complex procedures, or in depth knowledge.
• Test the function of repaired and fitted components.
• Adhere to business processes and complete documentation following workplace procedures.
• Use ICT to create emails, word-process documents and carry out web based searches.
• Complete a range of services and inspect and prepare a vehicle to the required quality standard for handover to the customer.

Training schedule

• Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre
• Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training
• All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals
• In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre
• As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills
• This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications

On successful completion of the three year programme, you will receive the following:  

• Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle) 
• Certificate in Automotive Refrigerant Handling  
• Brand specific certifications 

Requirements

Essential qualifications

GCSE in:

• English (grade 9-4)
• Maths (grade 9-4)
• Science (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness