Director, Founder's Office

Director, Founder's Office

Location: Nine Elms, London - Full-time

On-Site, Full-Time

As a Director, Founder’s Office, you will serve as a strategic partner to the Founder and Executive Leadership Team, driving critical business initiatives and ensuring effective execution of the company’s most high-impact priorities. This role requires exceptional leadership, a sharp strategic mindset, and the ability to influence and collaborate across all levels of the organisation. You will own the orchestration of cross-functional efforts, manage complex projects, and act as a trusted advisor to the Founder on key decisions.

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

Key Responsibilities and Expectations:

• Strategic Leadership & Execution: Translate the Founder’s vision into enterprise-wide strategic initiatives. Lead the planning and implementation of key company priorities, ensuring alignment, execution, and measurable outcomes.

• Executive Collaboration & Influence: Partner directly with senior leaders across departments (Product, Operations, Marketing, Finance, Commercial) to drive cross-functional alignment, resolve roadblocks, and influence organisational direction.

• Project Portfolio Management: Own and oversee a portfolio of high-stakes initiatives from concept to delivery. Provide executive-level reporting, risk mitigation strategies, and post-mortem analysis to ensure continuous improvement.

• Operational Effectiveness: Identify and address structural inefficiencies and systemic issues. Lead efforts to scale operations through process optimisation, data-led decision-making, and organisational design enhancements.

• Investor, Board & Stakeholder Engagement: Craft and manage compelling, data-backed materials for board meetings, investor updates, and strategic leadership reviews. Act as a liaison between the Founder and external stakeholders where required.

• Special Projects & Founder Enablement: Act as a thought partner and operational enabler to the Founder. Step into a leadership role on ad-hoc initiatives that are critical to business growth or transformation.

Core Competencies and Skills

• 7+ years of experience in strategy, consulting, investment banking, VC/PE, or senior roles within high-growth start-ups or scale-ups.

• Proven ability to lead cross-functional teams and influence C-level stakeholders.

• Strong business acumen with a deep understanding of scaling operations, strategy formulation, and change management.

• Exceptional communication and executive presence, with the ability to simplify complexity and drive consensus.

• A proactive, outcome-oriented leader who thrives in ambiguity and navigates change with resilience.

• High emotional intelligence, integrity, and sound judgment.

Benefits

• Competitive salary & equity package.

• Zapp Credit for testing the Zapp service and experience

• Enjoy 25 days of holiday per year (plus all bank holidays).

• Private Health Insurance.

• Extended sick pay and maternity/paternity leave pay.

• Cycle to work scheme.