Office Administrator Apprentice

Summary

We're looking for an organised, proactive and professional individual who is looking to begin a career in administration. This is a varied role with responsibility for supporting the day-to-day running of the organisation and providing excellent administrative support to colleagues, visitors and stakeholders.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

£8.00 per hour to start with ongoing 3-monthly pay reviews based on performance.

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am to 5.30 with 30 minutes for lunch 37.5 hours per week.

37 hours 30 minutes a week

Start date

Monday 24 August 2026

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working closely with the wider team, you'll support a range of administrative and organisational tasks, helping to ensure the smooth running of the office.

This varied role may include:

• Managing emails, telephone enquiries and visitor communications
• Maintaining accurate records, databases and filing systems
• Supporting diary management and meeting administration
• Preparing documents, letters, reports and correspondence
• Updating spreadsheets and organisational systems
• Supporting compliance and data management processes
• Assisting with the organisation of events, activities and community initiatives
• Liaising with colleagues, volunteers, service users and external stakeholders
• Handling incoming and outgoing post
• Ordering office supplies and maintaining stock levels
• Supporting managers with general administrative tasks and projects
• Providing excellent customer service and professional communication at all times

This role is across all departments of the business and will include some accounts administration.

Where you'll work

UNIT 2 COOKWAY
BINDON ROAD
TAUNTON
SOMERSET
TA2 6BG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Next Level will work closely with you throughout your apprenticeship programme.

• Fortnightly online workshops
• Dedicated 1-2-1 tutor support
• Regular progress reviews with your tutor and manager
• Functional Skills support in Maths and English, if required
• Ongoing workplace coaching and development

Requirements

Desirable qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative
• Time management
• Professionalism