DDaT Service Desk Officer

A rare and exciting opportunity has arisen to join one of the country’s leading Fire and Rescue Services.

We are looking for candidates with a keen interest in the innovative use of technology and who have experience supporting Microsoft Windows and Office 365 products on a range of devices.

You will be a key part of our DDaT (Digital, Data and Technology) team on our digital transformation journey. The role is based at our Training and Administration Hub in Hartlepool, but will also include travel to Fire Stations across the Cleveland area to support our firefighters and the technology on board our fire engines and other emergency vehicles.

The successful candidate will have a flexible approach, excellent organisation skills, strong communication and interpersonal skills and be a self-starter who is able to work with the minimum of supervision and on their own initiative. 

You will work in a modern office environment as part of a dedicated team and have access to the latest hardware and software to provide first and second-line support to our systems and end-users. Training and development opportunities will be provided within the role to help the successful candidate.

Joining a first-rate organisation, you will have the job satisfaction of knowing each day that you are contributing to the success of one of the top performing fire and rescue services in the UK, supporting firefighters who work round the clock to protect local communities and save lives.

No two days are the same, one day you could be providing support from the DDaT Service Desk and the next you could be at a fire station working on fire engine computer systems.

We are a caring organisation, promote an environment of inclusivity and learning and welcome people from all walks of life - just as long as you can show commitment to our values such as integrity and teamwork.

If you can meet this challenge, we want to hear from you.

You will be joining a professional, proud, passionate and inclusive team and will have access to a range of benefits including: 

• Flexible working through our flexi system
• Membership of the Local Government career average pension scheme 
• Family friendly policies to help you manage your home and work life balance 
• Free access to modern, fully equipped on-site gyms 
• Support when you may need it from the Fire Fighters Charity 
• Discounts from local and national chains / suppliers with your Blue Light Card 
• 24/7 Employee Assistance line plus excellent occupational health services 
• Free parking at any of our sites 

Please refer to the job description and person specification documents for full details of this post. 

For an informal discussion about the role please contact Tom Willis, DDAT Cyber Secruity and Service Desk Manager at View email address on northeastjobs.org.uk. 

The deadline for applications is midnight on 20th September 2026

Dates for noting:
Closing date: 20/09/2026
Online information session: 07/09/2026 6pm
Shortlist: 21/09/2026
Interview / Assessment: 28/09/2026

Please register your interest for the online information session by emailing View email address on northeastjobs.org.uk .

We’re committed to creating a workplace where everyone feels respected, supported and able to thrive. We are an equal-opportunity employer and welcome applications from all backgrounds. As a Disability Confident employer, we are committed to employing, supporting and promoting people with disabilities in the workplace?and will provide reasonable adjustments at every stage of the recruitment process.? 

In line with our commitment to safer recruitment, the successful applicant will be required to undergo a Disclosure and Barring Service (DBS) check at the relevant level, provide references covering the previous five years and consent to a publicly available online search (soft internet search). These checks will be carried out once a formal offer of employment has been made and any offer of employment will be conditional upon their satisfactory completion.