Admin & Booking Assistant

Job Title: Admin & Booking Assistant

Brand: MAP Chartered Surveyors

Location: Woking

Salary: £27,000 per annum + monthly bonus

Hours: Monday to Thursday from 8:30am to 6pm, Fridays from 8:30am to 5pm (please note, this is a hybrid role where you will be able to work two days from home a week).

About MAP Chartered Surveyors:

Renowned as market leaders, we believe in providing credible expertise, professionalism, we are always striving for success on behalf of our clients. Guided by our values and powered by equity, inclusion, and community we are market leaders in our sector and an industry leading employer. It is what makes us one of the best, in 2024 we were acquired by LRG.

Job Summary and Key Responsibilities:

The main purpose of this role is to provide effective and efficient support to the Company to help deliver the required service standards, revenue and profit expectations for MAP.

Duties will include:

• To manage and process all incoming jobs in a timely and accurate manner using the Company’s designated software systems

• To manage the Chartered Surveyors’ diaries and territories in order to maximise revenues in line with targets and with a view to achieving for each Surveyor a minimum of 5 points per day averaged over the year, reviewed monthly

• To ensure the achievement of service standards, turnaround times and all other relevant KPI’s

• To monitor and manage PVQs from clients and surveyors’ responses

• To provide and promote a professional service to all providers of work to ensure a smooth and productive business relationship

• To respond to incoming telephone enquiries, carrying out activities arising from the call

• To respond to any minor service standard issues in a timely fashion

• To carry out general administrative duties including distributing completed survey reports, processing payments for services, issuing terms and conditions, post and any other general office duties

• To provide support and assistance to the Senior Team Administrator and Team Leader as and when required.

• To provide relief support for the typing of reports for the Surveyors (where applicable).

Skills required:

• Strong written and verbal communication, including strong listening skills with the ability to build rapport and long-standing relationships; to remain appropriate, accurate and in line with company expectations at all times.

• Ability to be empathetic and/or assertive when required with a high emphasis on building relationships.

• Ability to work as part of a team, effectively contributing toward departmental projects, KPI’s and wider objectives. Recognises the need to support others even where this is likely to increase personal workload

• Strong time management skills with a structured and organised approach to workload, able to manage complex and fluid workloads, re-prioritising where required to ensure deadlines are achieved.

• Strong IT skills, with a willing to learn and keep up to date, able to effectively utilise software to capture updates.

• A high attention to detail, able to identify errors and rectify when required.

What we can offer you:

• Proven track record for career growth and advancement within the company

• Market leading training and ongoing professional development

• Supportive and collaborative team environment

Benefits:

• Structured training and support.

• Excellent opportunities for career progression.

• Annual Awards Ceremony.

• Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year.

• Excellent parental leave & company fertility policy in place.

• Access to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aiders.

• Retail discounts.

MAP Chartered Surveyors, as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.