Customer Service Administrator
£26k - £27.95k per annumFull-time
Benefits include:
- Competitive salary
- Bonus scheme of up to 12% of annual salary
- 10% employer pension contribution
- 25 days holiday plus bank holidays
- Hybrid working (up to 3 days from home after probation)
- Life assurance (5x annual salary)
- On-site parking
- Ongoing training and career development
- Supportive team environment and regular social events
Key Responsibilities:
- Manage a portfolio of client accounts and maintain strong client relationships.
- Act as the lead contact for all account-related queries.
- Support new client onboarding and account setup.
- Process invoices, credit notes, payments, and account statements.
- Assist with overdue account management and payment reminders.
- Monitor account activity, identify risks, and maintain accurate records.
- Review client documentation and ensure compliance with internal procedures.
- Support credit limit administration and reporting requirements.
- Work closely with the Sales team to identify and refer business opportunities.
- Provide administrative support to the wider Operations team.
Skills & Experience:
- Previous administration, account management, customer service, or sales support experience.
- Strong organisational skills and attention to detail.
- Excellent communication and relationship-building abilities.
- Experience with invoicing, payments, CRM, or finance systems is advantageous.
- Ability to manage multiple priorities and work accurately under pressure.
- Commercial awareness and a proactive approach to problem solving.
- Experience reviewing financial information or credit reports is beneficial, although full training will be provided.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Vacancy posted 18 hours ago
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