Financial Assessment Support Officer
Job Introduction
The Financial Assessment Team is responsible for carrying out the means tested assessments to determine how much a person is expected to contribute towards their care services. We cover the whole of the county and work closely with our colleagues in the Adult Social Care Teams and the Income Team. The work is fast paced, high volume and varied. Some assessments are straight forward whereas others can be more complex requiring a lot of time and investigation.
About the Role
The Support Officer role is responsible for the accurate and timely completion of the financial assessment referrals for Adult Social Care and Children’s Social Care. The role is also responsible for dealing with all incoming queries relating to financial assessment referrals. The role involves close working with colleagues in different teams to ensure the information flows through the system efficiently to ensure the charges are accurate. We are based in Didcot and combine this with working from home.
About you
You will be enthusiastic and willing to join the Financial Assessment Team to complete the financial assessment referrals in a timely way whilst maintaining accuracy. You will be able to manage your time effectively to meet demanding targets. You will be able to resolve complex queries and deal with people who are in difficult situations. This requires excellent communication skills and the ability to remain calm and professional.
Rewards and benefits
It really is true that every single job role here contributes to bettering the lives of the people in our county - we want to do this for our employees too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology to support agile working. We offer some of the very best learning and development opportunities to support your ongoing development.
We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family friendly policies including carers leave and paid time off for volunteering.
Our commitment to: Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.
Our commitment to: Guaranteed Interview Schemes
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Our commitment to: Safeguarding
Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Our commitment to: Flexible Working
We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.
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If you encounter any issues with the application system, please contact Peter Whiteley on View phone number on uk.workus.org
£8,000 per month
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