Website Product Assistant

Matalan seeks a detail-oriented, proactive individual to join our team in the role of Website Content Assistant with a focus on Product Information Management (PIM). As a crucial member of our team, you will be responsible for maintaining accurate and up-to-date product content on our website, ensuring a seamless online shopping experience for our customers. This role will be located at our Manchester Studio five days a week.

Key Responsibilities of the Website Content Assistant:

• Work closely with the Online Trading Assistants to support the accurate setup and maintenance of products from Dropship brands across all categories: 
• Accurately list new products on the website, ensuring all information (titles, descriptions, attributes, imagery and pricing) is correctly entered into the system 
• Liaise with the Internal Dropship team to obtain missing product data, clarify information, or resolve specification queries in a timely and professional manner 
• Assist with product updates and change requests, ensuring edits are completed quickly and accurately with minimal disruption to the live site 
• Support image handling by uploading brand assets and basic editing or reformatting where needed to meet our site standards 
• Work cross-functionally with the Online Trading team to ensure product readiness for launches, campaigns, and key commercial moments 
• Help monitor enrichment queues and raise technical or data issues with the Online Product and platform team as needed 
• Maintain high standards of product data quality, ensuring a consistent customer experience across all listings 
• Keep documentation and trackers up to date to support internal reporting and performance visibility 

What Matalan is looking for:

• Experience in a data entry, product administration, or ecommerce support role 
• Confident using spreadsheets, e.g. Excel or Google Sheets, to input and manage data
• Comfortable working with digital systems or content management tools (CMS/PIM) 
• Strong attention to detail with a high level of accuracy and consistency 
• Proven ability to work to deadlines in a fast-paced or high-volume environment 
• Good communication skills 
• Organised and methodical, with the ability to manage repetitive tasks with care 
• Experience working with product data or supporting an ecommerce team (preferred but not essential) 
• A team player with a proactive and dependable approach to getting tasks done 

About Matalan

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here. 

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested. 

Benefits

In addition to competitive salaries, we also offer the below core benefits:

• 20% staff discount, which increases with length of service
• Thrive Recognition Scheme 
• Wellbeing support provided by the Retail Trust 
• Life Assurance 
• Retail Rewards platform offering discounts for other retailers 
• Pension Scheme 
• Access to a wide range of career development  
• Additional benefits may apply depending on your role and area of the business