AV/IT Support Assistant

This dynamic presents an exceptional opportunity for the appointed candidate to support the provision of comprehensive audio-visual (AV) and information technology (IT) support within a cutting-edge educational environment.

The postholder will facilitate the delivery of top-tier experiences to students and all users of space at the WBS London Base ('The Shard'). This is achieved through adeptly supporting users in maximizing the functionality of both existing and emerging AV and IT systems, while leveraging their expertise to troubleshoot and resolve any AV/IT challenges that may arise.

The ideal candidate should possess general hardware/software troubleshooting and problem-solving skills, coupled with well developed customer service skills and experience of providing technical support to a broad range of users.

The successful candidate will be situated in The Shard, an iconic landmark nestled in the vibrant London Bridge Quarter neighborhood. The district is known for its energy and dynamism, making it one of the most sought-after locations in London

Duties and responsibilities

• Provide 1st and in some cases, 2nd line technical support for hardware and software issues.
• Collaborate with cross-functional teams on various IT and AV-related projects, such as system upgrades, process improvements and technology implementations. 
• Perform necessary maintenance, troubleshooting and repair tasks associated with all audio-visual and IT technologies within the London base.  
• Continually assess the quality and usability of audio-visual and IT systems and services and the access-control and security systems, both through monitoring feedback from users and directly through testing and observation.  Where gaps and potential areas of improvement are identified, suggest suitable changes.   
• Document any changes from default system configurations. Ensure such information is shared with WBS eSolutions staff and provide training as necessary to other London Base staff to ensure a resilient service. 
• Provide technical support for both staff and students to provide a technical experience befitting the location and student / delegate profile.   
• Research ideas and concepts to source suitable technical solutions or resolve problems

Skills and experience

1. A good standard of general education with GCSE A – C grades (or equivalent) in Maths and English
2. Experience providing audio-visual and IT systems support to a broad range of users
3. Excellent general hardware/software troubleshooting and problem-solving skills 
4. Excellent planning skills, with attention to detail
5. Well-developed customer service and interpersonal skills
6. Ability to prioritise and reprioritise work independently and unsupervised
7. Competence with IT and audio-visual services
8. Experience of working on own initiative and also as part of the team

Location
WBS – London (The Shard)