Senior Account Executive, Medical Communications, Healthcare

Location:  Hybrid, minimum 3 days in London office

Salary band: £34,000 to £38,000 dependant on skills and experience

Join one of the UK's fastest-growing healthcare communications consultancies

Madano is a top 10 UK healthcare communications consultancy, helping healthcare organisations turn complex science, products and innovations into communications that engage, inform and inspire action.

We combine scientific rigour with strategic thinking, creative excellence and deep healthcare expertise to solve complex challenges, unlock opportunities and deliver meaningful impact.

Over the past three years, our Healthcare Practice has experienced exceptional growth, establishing Madano as one of the UK's leading independent healthcare communications teams. We're ambitious about where we're heading next and we're looking for talented, curious and driven people who want to grow with us.

This is a place for people who are curious, driven and eager to make their mark. People who thrive in a fast-paced environment, embrace new challenges and are excited by the opportunity to shape client relationships, grow accounts and win new business. While we're ambitious about growth, we're equally committed to creating an environment where people feel supported, trusted and able to do their best work.

You'll work alongside experienced medical communicators, writers, strategists, creatives and other specialists, giving you the opportunity to broaden your skills and accelerate your development.

The Role

Over the past three years, Madano’s Healthcare Practice has grown significantly to become one of the UK’s largest focused healthcare communications. To support our continued growth, we’re looking for a Senior Account Executive to join our team. This person should have at least one years’ experience in a healthcare consultancy setting.

A Senior Account Executive is a critical part of our accounts and will be integral to developing content and learning efficient project management. We are looking for a disciplined self-starter who thrives on a high level of personal accountability and a willingness to learn. The candidate must be able to show their interest in all things healthcare communications – media, medical, advocacy, digital – through recent projects. We want someone who can help our clients tell their unique stories.

Medical Communications & Scientific Excellence: You'll build your knowledge across different therapy areas and develop your ability to turn complex scientific information into clear, accurate and engaging communications. You'll work closely with medical writers and other specialists to help create high-quality work across different audiences, formats and channels.

• Build a strong understanding of the science, data and therapy areas behind your accounts
• Support the development of scientific and medical content across a range of formats and channels
• Produce strong first drafts and contribute to the review and refinement of materials
• Develop an understanding of the objectives behind medical communications programmes and how different activities, audiences and channels contribute to those objectives
• Apply excellent attention to detail when proofreading and quality checking deliverables
• Develop your understanding of relevant pharmaceutical industry regulations and compliance requirements

Project Ownership & Delivery: You'll take increasing ownership of defined projects and workstreams, helping drive them from brief through to completion. You'll keep projects moving, anticipate what needs to happen next and make sure clients and colleagues have the information they need.

• Take day-to-day ownership of defined projects and workstreams with support from senior colleagues
• Develop and maintain project timelines, status reports and action plans
• Coordinate internal and external teams to keep projects on track
• Manage competing priorities and identify potential issues early
• Ensure appropriate time is built in for internal, scientific and client review
• Deliver work on time and to a consistently high standard

Client Relationships: You'll become an increasingly confident day-to-day contact for clients, building trusted relationships and developing your consultancy skills. You'll learn to understand what clients need, communicate clearly and begin bringing your own ideas and recommendations to discussions.

• Build positive and professional relationships with client contacts
• Participate actively in and increasingly lead elements of client meetings and project updates
• Respond proactively to client requests and ensure actions are followed through
• Develop clear project briefs and communicate client feedback effectively to internal teams

Build confidence in contributing ideas, recommendations and solutions.

Commercial & Financial Development:  You'll begin developing the commercial skills needed to progress your career in account management, understanding how good project management, time management and financial discipline contribute to successful client accounts.

• Track project budgets and understand how projects are performing against scope
• Support the management of smaller project budgets with guidance from senior colleagues
• Manage your own time and workload effectively
• Flag potential scope, budget or resourcing issues early
• Develop an understanding of how your work contributes to account profitability and growth

Teamwork & Development: You'll be an active member of your account teams, working collaboratively, sharing ideas and supporting colleagues. As your experience develops, you'll also begin helping more junior team members build their own confidence and skills.

• Work collaboratively across multidisciplinary account teams
• Contribute ideas and fresh thinking to projects, brainstorms and team discussions
• Communicate proactively with senior colleagues and know when to ask for support
• Share knowledge and provide guidance to more junior colleagues where appropriate
• Take ownership of your own development and seek opportunities to broaden your experience

Growth & New Business: You'll have opportunities to experience the energy of new business and understand how great client work leads to growth. You'll contribute research, ideas and scientific thinking to proposals and pitches while developing your understanding of the wider client business.

• Contribute research and ideas to new business proposals and pitches
• Participate in brainstorms and development of creative and scientific solutions
• Develop an understanding of clients' wider organisations and priorities
• Begin to recognise opportunities where Madano could provide additional support

Why join Madano?

This is an opportunity to join a consultancy at an exciting stage of growth.

You'll work alongside some of the brightest minds in healthcare communications, developing your medical communications expertise while taking increasing ownership of clients, programmes and teams.

• Join a top 10 UK healthcare communications consultancy with ambitious growth plans
• Work across varied therapy areas, scientific challenges and medical communications programmes
• Build trusted relationships with leading healthcare organisations
• Work closely with experienced medical writers and specialists in insights, analytics, digital, creative and communications
• Take increasing ownership of projects and client relationships as your experience grows
• Develop your strategic, scientific, commercial and leadership capabilities
• Accelerate your career in an environment that recognises initiative and ambition
• Be part of a collaborative, energetic and supportive team that genuinely enjoys working together

For ambitious medical communicators looking to take the next step in their career, this is an opportunity to develop quickly, take real ownership and make your mark within a growing healthcare practice.

Important Information

As part of our recruitment process we request that you do not use AI, as all work will be passed through an AI analyser. While we understand the growing use of AI tools, our evaluation criteria require original content created by the candidate to accurately assess their skills and suitability for the role.

Our recruitment process can consist of virtual interviews, in person interviews, and written tasks, please let us know if you have any accessibility requirements so that we can accommodate your needs during this process.

Our Benefits As well as the basic salary, great social events and a culture of continual learning, our competitive benefits package includes:

• 25 days’ holiday plus Bank Holidays (rising to a maximum of 30 days alongside length of service)
• Enhanced employer pension contribution
• Private Medical insurance (for you and your family)
• Income Protection insurance
• Life Assurance at 4x your salary
• Financial support and advice
• Travel insurance (for you and your family)
• An annual wellness benefit of £150
• Four-week sabbatical after every 5 years’ service.

Madano offers a range of first rate, dedicated training that enables employees to take control of their careers to become experts in their field and trusted advisors to clients.

*Some benefits are contingent on successful completion of probation period.

Equal Opportunities

Madano is committed to a policy of equal opportunities and non-discrimination. At all times we aim to recruit, develop and promote the very best people, basing judgement solely on suitability for the job.

We particularly encourage applications from those who are significantly underrepresented in our sector, such as disabled people, ethnic minorities and neurodiverse people.

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