Customer Service Expert
A smooth journey isn't just about being on time! It is about having someone there when things don't always go to plan that's where you come in! Jump aboard and become the friendly voice answering calls or supporting emails and other Back Office channels to solve problems and guiding customers through their journeys with ScotRail. The job itself: The main purpose of the role includes but is not limited to receiving inbound telephone calls/emails and resolving or taking appropriate action on all kinds of queries. You will be required to efficiently and effectively handle the cases, meeting the required standards expected. The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team., If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: 1. Identity check 2. Nationality and Immigration Status (including the entitlement to undertake the work we are offering) 3. Basic Criminal Records Check
- Proven experience in a Contact Centre environment
- Experience on train operating company would be preferred but is not essential
- Proven experience of working in a high-quality measured role
- Proven experience of liaising with a team and multi-tasking to achieve a shared goal
- Proven ability to pay close attention to detail
- Proven ability to use initiative as well as work as part of a team
- Proven ability to be able to consistently meet set targets Attributes we would love for you to have! (even if you do say so yourself! )
- Excellent verbal communications skills
- Excellent written communication skills
- Excellent ability to adapt communication style/method to best suit the audience
- Organised and methodical, with an eye for detail
- Computer literacy is essential including MS Word, Excel and E-mail
- Ability to work to tight deadlines
- Proven experience of being able to handle high pressure situations
- Ability to relate to others in a positive manner and build strong working relationships
- Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage Values we look for you to have:
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work
- Collaboration - You enjoy working with others and you like working as a team player
- Communication- You can speak and write clearly and in a confident manner
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas
- Critical Thinking- You are able to think logically when making decisions
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset
£13.72 per hour
...Three Retail Customer Advisor Location : Kilmarnock Salary : £13.72 per hour + an on-target bonus of 15%, paid out monthly based on... ...digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real...SuggestedHourly payPart-time- £22k - £29k per annumEstimated...or meat on Market Street, you’ll play a big part in making our customers’ experience special every day. You’ll work in a fast-paced, structured... ...areas of the store too, such as Replenishment and Customer Service, so flexibility and teamwork are essential. More about...SuggestedFlexible hoursShift work
£26.19k - £27.3k per annum
...Provide an efficient clerical support service to all employees within the establishment, and assist in the provision of an efficient front line service to service users in order to assist with the promotion, delivery and integration of the Council’s key objectives; specifically...SuggestedPermanentFull-timePart-timeTerm-time£26.19k - £27.3k per annum
...order to assist with the promotion, delivery and integration of the key objectives in relation to those identified within the Education Service Plan and the Community Plan. Requirements The duties of the post involve Regulated Work with children and/or protected adults...SuggestedFull-timeTemporaryPart-timeTerm-time- At Sports Direct, part of Frasers Group, we don’t just offer jobs, we offer opportunities. Whether you’re looking to start a career in retail or earn extra income with flexible work, there’s a role for you. With a large and growing store network and ambitious plans for ...SuggestedHourly payExtra incomePart-timeCasual workImmediate startFlexible hours
- ...Keeping our services and activities running takes a team effort – with volunteers providing that extra mile of support, effort and care alongside staff. Volunteers support all areas of the Ayrshire Hospice so whether your expertise is with our fundraising team, helping out...
- ...for individuals with previous retail or supervisory experience, but more important is an appetite for driving sales and excellent customer service standards. As a key holder and a essential part of the store Management team, our Senior Sales Assistants are required to:...Hourly payFull-timeTemporaryOn-site
- ...range of sportswear, footwear, and equipment at prices that keep customers coming back. With 600+ stores and still growing, we're part of... ...questions, and help them find the right product. Deliver brilliant service at every touchpoint, from the door to the till. Keep the shop...Hourly payCasual workFlexible hoursShift work
£13.18 per hour
...including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and... ...in People-Gold’ accreditation, we bring a huge range of services and products to decorating professionals and DIY enthusiasts across...Hourly payPermanentFlexible hoursShift work- £24k - £32k per annumEstimated...conversion rate from lead to appointment Learnto sell, take custom measurements,and serviceOrascoptic'sproduct lineofcustom loupes... ...staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency...PermanentFull-timeRemote
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Expert. Be the first to apply!
