Digital Credit Control Apprentice

About Highland Fuels:

Highland Fuels is an independent, employee-driven energy supplier founded in Inverness in 1957, providing fuel, heating oil, and lubricants across Scotland and beyond. With 11 depots and a fleet of over 45 tankers, they serve domestic, commercial, agricultural, and marine sectors.

About the role:

We currently have a full-time opportunity for an apprentice to join our busy team in Inverness. This is an ideal entry-level role for someone looking to start a career in accounts/finance—full training and support will be provided.

Responsibilities:

• Become a super user on our CDS system – CODAS – where you will monitor tickets coming into the credit held holding page. You will analyse the incoming tickets and create, update and maintain customer accounts
• Acting as first response to incoming queries into the credit control inbox via Microsoft Outlook, triaging and escalating when necessary
• Speaking with customers in a friendly and professional way, including when accounts are overdue or at/over their credit limit
• Downloading credit applications and downloading these to Adobe PDFs before uploading to CODAS
• Create payment plans for customers and run weekly reports to Microsoft Excel to check accounts and direct debits are up to date
• Create and format documents on Microsoft Word
• Monitoring stock levels and reordering essential supplies as required

Required skills:

• Calm, organised and willing to learn
• Interest in working with numbers and finance
• Good keyboard skills and be comfortable using computer systems
• Be able to prioritise tasks during busy work periods
• Friendly, confident telephone manner

Salary: £24,350 per annum

Working hours: Monday to Friday, 9am - 5pm

Benefits:

• Private medical insurance
• 30 days holiday (including bank holidays)
• Supportive and stable environment within an employee-owned business
• Ongoing training and development opportunities
• Cycle to work scheme
• Pension scheme
• Employee discount
• On-site parking

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.