Regional Safety Manager

Nando's is on a journey to Create Lasting Happiness, making a difference to the lives of our People, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando's: from our employees, communities, founders, and suppliers, but most importantly, our customers. The role of the Regional Safety Manager is a well-established role in our business that has a key influence in shaping and influencing the safety culture in Nando's. The role is there to promote, manage and support legal compliance at a regional level and to support the Head of Restaurant Compliance to do this on a national level. The Regional Safety Manager is a specialised role that is expert in safety and compliance and has a firm hand in identifying and notifying the restaurant of business critical risks in their region. All of the support that is given must actively demonstrate and encourage behaviours that foster the Nando's values and from time to time there may be occasions where the role is required to deputise for the Head of Restaurant Compliance. As a field based support manager, the Regional Safety Manager's main areas of influence are:

• The Nando's perspective- managing the implementation of national safety initiatives in the region
• The regional perspective- dealing with regional business challenges and providing specialist knowledge to find solutions
• Keeping things on track- supporting the region on staying within legal and policy guidelines
Key Responsibilities & Expectations: Nando's perspective
• To work with the MDs they support to ensure that all systems and processes are in place in line with Nando's Safety/QA policies
• To assist and influence in the identification of areas of operational non-compliance appropriate for company-wide action
• To assist in the review of fire, H&S and food hygiene practices, procedures in line with policies and legal compliance at Nando's
• To promote best practice within the business and actively look to improve processes and procedures across Nando's
• To promote a sustainable safety culture in Nando's
• To identify matters for insurance escalation to protect the interests of the brand.
• To liaise with the press office on matters that have the potential to cause adverse brand reputation.
Regional Perspective
• To actively participate in any meetings attended to bring a safety perspective to business discussions, to report on safety/QA performance and to co-ordinate required actions
• To liaise with MDs on resolving items outstanding from Compliance Summary
• To manage the day to day interface with our pest control provider, and advise Patraos and MDs of actions required
• To monitor delivery of waste disposal & pest control service levels in the region and ensure the contracts are effectively implemented
• To liaise with our licensing lawyers, to facilitate the applications for new or varied Premises
Licenses, and to manage DPS changes
• To liaise with other external service providers on behalf of the region that have a safety implication.
• To collate and keep accurate records relating to
o AFP incidents o Restaurant visits o Licensing arrangements o Restaurant EHO issues and routine H&S inspections
• To ensure records remain up to date to allow the Head of restaurant Compliance to produce accurate reporting every period
• To ensure new restaurants receive appropriate safety support contracts and materials
Keeping things on Track
• To ensure legal contraventions identified by EHOs on their inspections are resolved in a timely fashion
• To visit restaurants and advise Patraos (especially those that are newly appointed) on specific operational practice improvements required to deliver statutory compliance.
• To visit restaurants and coach Patraos following unsatisfactory audit performance in line with the escalation process.
• To advise MDs, Patraos and other managers on Safety/QA related issues.
• To investigate and gather appropriate information (visiting when appropriate) regarding alleged food poisoning incidents that have occurred in restaurants in the region and advise Customer Experience colleagues on closure.
• To visit restaurants rapidly after incidents requiring formal investigation such as:
o RIDDOR reportable accidents o Robberies and other security incidents o Significant hygiene/H&S complaints
• To ensure external Fire Risk Assessments and Health & Safety Risk Assessment activity is appropriately followed up in the restaurants
• To deputise for other members of the safety team as appropriate
• To use areas of specific specialised knowledge to support other team members and protect safety and brand risk.
Key Stakeholders: RD's, MD's, Patraos, Product Technical Managers, Property Manager, Non-food Team, Regional Safety & QA advisors, Safety & QA Enquiry Manager, Central/Regional Support teams, Local Authority Personnel, Compliance and Risk Third Party Suppliers.
• 3-5 years experience in a comparable role
• Excellent operational knowledge and credibility to make recommendations and influence realistic safety solutions with the ability to build rapport at all levels of the organisation
• Able to influence at a variety of levels and a confident and passionate presenter capable of engaging different audiences
• Coaching and mentoring skills
• Is analytical and can solve problems and make sound judgements taking responsibility for decisions and communicating these in a timely and structured way
• Excellent organisational skills and able to manage multiple tasks
• Confident, with the ability to work well under pressure, positive with interpersonal sensitivity and warmth
• Can deliver specific safety training to stakeholders as and when required.
Specialist qualifications
• Level 4 food hygiene
• NEBOSH general certificate or equivalent
• Passport and driving licence required