Casual Waiter - The Hansom

Position Summary – Waiter/Waitress

As a Casual Waiter/Waitress at The Hansom, you will deliver exceptional table service by providing high-quality food and beverage service while creating a welcoming and memorable experience for guests. You will demonstrate excellent product knowledge, maintain consistent brand standards, and engage confidently with guests through strong service skills. This role is ideal for a passionate hospitality professional who thrives in a fast-paced environment and is committed to delivering premium service and working as part of a team.

Key Responsibilities

• Deliver efficient, friendly, and consistent table service across all shifts
• Serve food and beverages to the highest standards of quality, presentation, and service
• Maintain full compliance with health, safety, and licensing regulations
• Support stock control by minimising waste and reporting shortages as required
• Drive sales through upselling, strong product knowledge, and guest engagement
• Participate in promotional activities and seasonal menu offerings
• Assist with menu knowledge, recommendations, and service initiatives
• Ensure tables and service areas are clean, organised, and fully prepared at all times
• Maintain accurate order taking, billing, and transaction procedures
• Engage guests with warm, attentive service and detailed knowledge of the menu and brand

• Work collaboratively with the restaurant and wider hotel team to maintain a positive and professional working environment

• What is in it for you: 
• In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
• Pension scheme participation.
• Life Assurance coverage.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 20% discount at any of the St Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Cycle to work scheme.
• Employee Assistance Programme access.

• Comprehensive Training and Development programme participation.

• Qualifications:

• Experience in a 5‑star or luxury hotel 

• Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.