Technical Service Engineer

Job Title: Technical Service Engineer

Location: Aylesbury

Contract Details: Full time, permanent

Hours: Monday - Friday, 9am - 5pm (1 hour lunch break)

Salary: 32,000 - 34,000 per annum

Benefits & Perks:

• Annual bonus scheme
• 25 days holiday + 3 days Christmas shutdown (+ bank holidays)
• Holiday buy/sell scheme
• Pension (with employer contribution)
• Private medical (after qualifying period)
• Company laptop & mobile
• Ongoing training and development
• Employee perks, discounts & company events

Responsibilities:

Workshop & Repair Management:

• Diagnose, troubleshoot and coordinate the repair of hardware and software faults on advanced equipment
• Manage workshop-based investigations and repairs of equipment returned from customer sites
• Use diagnostic software and technical processes to identify root causes and implement effective solutions
• Provide technical support to customers via phone, email and remote support tools
• Work closely with colleagues and technical teams to resolve complex issues
• Maintain accurate service records, repair documentation and customer support cases within the CRM system
• Support field-based engineers throughout the UK when required
• Occasionally accompany Field Service Engineers to customer sites across locations such as Oxford, Cambridge and London

Internal IT Support:

• Provide IT support to office and field-based staff
• Troubleshoot day-to-day issues (Windows 11, password resets, user access, etc.)
• Support Microsoft 365, Active Directory, and general IT systems
• Assist with on-boarding/off-boarding, equipment setup, and IT asset tracking
• Liaise with central IT teams for escalations

Essential Skills & Experience:

• Scientific background with experience working within a laboratory, life sciences, biotechnology or technical instrumentation environment is highly beneficial
• Proven experience diagnosing, troubleshooting and repairing hardware and software faults
• Previous experience in an IT Support role is essential
• Science degree or medical background advantageous
• Strong troubleshooting and problem-solving skills
• Knowledge of Windows 11, Microsoft 365, and Active Directory
• A practical, detail-focused and people-oriented approach
• Full UK driving licence

This is a great opportunity for someone who enjoys variety, problem-solving, and working across both IT and engineering in a supportive environment.

For more information about this exciting opportunity, please contact Adecco Aylesbury or apply via this job site.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.