Leisure Team Member Apprentice Level 2

Summary

GLL is recruiting a Leisure Team Member Apprentice at Sleaford Leisure Centre (NG34 7HH). Gain valuable customer service, fitness and leisure industry experience while working towards qualifications including NPLQ, First Aid, Swim Teaching and Gym Instructor.

Wage

£16,224 to £25,775.88, depending on your age

National Minimum Wage

N/A

Training course

Leisure team member (level 2)

Hours

TBC during interview stage.

39 hours a week

Start date

Monday 26 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

GLL is currently recruiting for a Leisure Team Member Apprentice to work in Sleaford Leisure Centre, Lincolnshire, NG34 7HH . If you have the skills and ambition to join us as a Leisure Team Member Apprentice, there's never been a more exciting time to join us.

This is more than just a Leisure Team Member Apprenticeship; it's a career where you will be given the training to develop your career with the UK's largest leisure provider.

GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone.

We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.

What you’ll do:

Customer Experience

• Understand the services and products on offer to assist with customer questions and queries
• Support different types of customers with different needs
• Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints
• Support the centre to deliver swimming lessons where required (qualification dependent)
• Share knowledge with customers on the role exercise plays in health and wellbeing
• Conduct customers' gym inductions and health screening where required (qualification dependent)
• Plan and deliver exercise sessions to meet customers' health and fitness goals

People Experience

• Support GLL's visions and values
• Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager
• Ensure all training and qualification deadlines are met in agreement with your tutor and manager
• Achieve and maintain all necessary qualifications, including ongoing CPD training
• Keep up-to-date with trends and developments in the leisure industry.

As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else.

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:

• National Pool Lifeguard Qualification (NPLQ)
• First Aid at Work (Level 3)
• Certificate in Teaching Swimming
• Level 2 Gym Instructor

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives. We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location.

Where you'll work

Sleaford Leisure Centre
Boston Road
Sleaford
Lincolnshire
NG34 7HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SCL EDUCATION & TRAINING LIMITED

Training course

Leisure team member (level 2)

What you'll learn

• Work in a team to support peers and colleagues to meet the goals of the business.
• Communicate (written, verbal) accurately and effectively and in line with legal requirements. E.g. Information on products and accident reporting procedures.
• Undertake the operational housekeeping of the leisure facility. For example, assembling, dismantling, routine maintenance and storage of equipment. Cleaning tasks. Opening and closing procedures, including evacuation. Safe set up of equipment and activities.
• Monitor customer use of equipment and ensure their safety, intervening as necessary.
• Comply with the legal requirements to ensure the safety, security and well-being of all colleagues and customers within the facility, such as Equality Act, HSE Act, COSHH, RIDDOR, Safeguarding and Protecting Children, Data Protection, BSI and European guidelines relevant to the environment, first aid regulations.
• Use IT including front of house system, social media and digital channels.
• Perform all the duties of a swimming teacher including; delivering swimming lessons that develop water confidence, core aquatic skills, safety and technical skills across a range of participants of different abilities from non swimmer to advanced. Promoting and raising awareness of swimming opportunities. Supervising and leading swimming teachers assistants.
• Perform the duties of a lifeguard including; working as part of a team to provide safe supervision of swimmers and prevent accidents. How to intervien providing rescues and life saving techniques when necessary.
• Perform all of the duties of a gym instructor; including; conducting, gym inductions, client consultations, assessment and review and health screening. Use underpinning knowledge of anatomy, physiology, human movement and biomechanics and applying fitness training techniques. Planning, reviewing and delivering safe and effective gym based exercise programmes with individuals and small groups.
• Plan activity sessions using techniques that are suitable for the participant(s) and their goals.
• Undertake pre-activity screening and health and safety checks when leading group sessions/classes.
• Lead groups using appropriate communication methods and instructing styles and apply suitable group management techniques when instructing participants.

Training schedule

The apprentice will receive full on-the-job training from the employer, 20% off-the-job training, and a full wrap around service from SCL.

Requirements

Essential qualifications

GCSE in:

• Maths (grade 4)
• English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Team working
• Swimming Skills
• Physical fitness

Other requirements

N/A