About The Role
Due to our continued success and our rapid expansion plans in 2026, we are looking for a Contracts Customer Care Advisor to support our growth within Wren Contracts and Social Housing.
The team behind Wren Kitchens have been an industry leader in kitchen manufacturing for both the UK and US markets for half acentury, and has now become the UK's fastest growing designer, manufacturer and retailer of kitchens. We already have 100+ showrooms across the UK & US, and plan to continue our expansion with many more. Come and join our team and be a part of our success story!
In this role, you will manage post-completion aftercare for housebuilders and homeowners, coordinating with internal and subcontracted installers to ensure timely resolutions, meet SLAs, and deliver high levels of customer satisfaction.
Key Responsibilities:
- Take ownership of aftercare cases from start to resolution
- Communicate clearly and empathetically with housebuilders and homeowners
- Schedule and coordinate aftercare works with installers
- Update customer portals and internal CRM systems within SLA requirements
- Raise and process purchase orders and subcontractor invoices
- Complete general administrative tasks
- Build strong relationships with customers and installation partners
- Identify opportunities to support team and operational growth
In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS)Responsibilities document.
What Wren offer?
- Life Assurance after 2 years' service
- Access to Benenden health and discount platform after 1 years of continuous service
- Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- EE discount
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
- Eye Care Vouchers
- Refer a Friend Scheme
- Free onsite gym
About You
To be successful, you will need:
- Thrives in a fast-paced, customer-focused environment
- Calm under pressure with strong problem-solving skills
- Highly organised with excellent time management
- Confident written and verbal communicator
- Strong attention to detail
- Customer care or kitchen industry experience (desirable)
About The Company
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, and winning multiple awards including the UK’s Number 1 place to work!
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Customer Care Advisor Harrogate - Contracts in Harrogate, North Yorkshire vacancy
- £23k - £31k per annumEstimated...About The Role Join Wren as a Contracts Support Advisor and enjoy an exceptional benefits package:... ...after 1 year of continuous service Eye Care Vouchers Refer a Friend Scheme With... ...(IMS) This role is based at our Harrogate Contracts Office About You Comfortable...SuggestedOn-site
- ...Administrator – Outstanding Primary School, Harrogate Start Date: As soon as possible Contract: Full-time, Permanent Salary:... ...standards, nurturing pastoral care, and unwavering commitment to... ...community receives excellent customer service. Requirements • Experience...SuggestedPermanentFull-timeOn-siteImmediate start
- ...A well-established 11–18 secondary school in Harrogate is seeking an organised and personable School Office & Admissions Administrator to join its central team. This is a pivotal front-of-house and back-office role within a school known locally for its calm environment, strong...SuggestedOn-site
£31.54k - £34.43k per annum
...Salary: £31,537 -£34,434 per annum pro rata Grade: H Vacancy Hours: 18.5 per week Contract Type: Permanent Weekend Working: No Location: Harrogate, North Yorkshire Do you have experience in housing solutions or a related service? If so, then you are just...SuggestedPermanentTemporaryRelief staffWeekend work£14 per hour
.... Join us as a Care Assistant at Bluebird Care Harrogate. PLEASE NOTE: We do not offer spοnsοrship/vіsa transfer and are not accepting non-driver... ...Care Expert Team and help us set the standard. Our customers should feel comfortable in their own homes, and we help...SuggestedHourly payFull-timePart-timeMonday to FridaySchool hoursFlexible hoursShift workWeekend work£27k per annum
...Consultant to join its team due to success and expansion in the Harrogate area. This award winning travel company offers a wide range of... ...knowledge. Liaising with suppliers. Offering a cutting edge customer service. Converting incoming enquiries to a sale. Building...Immediate startProbationary period- ...School Administrator required to work on a full-time position from January 2026 Good mixed school based in Harrogate School Administrator to join a professional and supportive office team Our Client is looking for a School Administrator to work within a successful...Full-timeOn-siteImmediate start
£25.99k - £27.25k per annum
...E Hours: 37 hours per week, Monday to Friday Contract: Temporary – Maternity cover Location: Harrogate, North Yorkshire Are you an experienced administrator... ...written and verbal, is vital as this is very much customer focused based. You will also have a good knowledge...TemporaryHybrid workingOn-siteWork from homeMonday to Friday£25.99k - £27.25k per annum
...Salary: £25,989 to £27,254 per annum Grade: E Contract: Permanent Hours: Full Time 37 Hours Location: Harrogate, North Yorkshire, Claro Road Depot About... ...this role is liaising with internal and external customers. You will deal with sensitive highly confidential...PermanentFull-timeOn-site- £22k - £25k per annumEstimated...This contract is for 4 hours per week and will require availability to work weekdays, evenings... ...world of Anna and Clara to more and more customers. About the role As a Store... ...who treats customers and team members with care. Experience in a similar customer-focused...Shift workRotating shiftsWeekend workAfternoon shiftEarly shiftWeekday work
- ...The Old Swan Hotel Harrogate has an exciting opportunity for a dedicated and enthusiastic Reception Manager to join our team. We are... ..., and support the reception team to achieve high standards of customer care and presentation. Proactively manage guest feedback and implement...Flexible hours
$26k - $29k per annum
...At Carefound Home Care, we're rated 'Outstanding' by the Care Quality Commission (CQC) and we... ...following benefits: ~ We have work in Ripon , Harrogate , Wetherby and surrounding areas ~ Flexible or guaranteed hours contract whichever suits your lifestyle ~ High pay...Hourly payLong-term contractFlexible hours£20k - £30k per annum
...Location: SNE, Harrogate Salary: £12.71 per hour to £12.82 per hour Contract: Permanent Hours: Full Time Are you a compassionate, reliable person who wants to make a real difference? At SNE Care Services Ltd, we provide high-quality home care across Harrogate...Hourly payPermanentFull-timePart-timeFlexible hours£20k - £30k per annum
...Location: Harrogate, Home Instead Salary: £12.71 per hour to £15.00 per hour Contract Type: Permanent Hours/Working Pattern: Various Do you want to work for the world’s leading provider of non-medical care and companionship services? If you do, then why not apply...Hourly payPermanentFull-timePart-timeImmediate startShift workNight shiftDay shiftAfternoon shift£20k - £30k per annum
...Location: Harrogate Hampden House, HICA Group Salary: £14.42 per hour Contract: Permanent Hours: Full Time 3 X 12 hour shifts.- Days 7am until 7pm on a rota,... ...environment? Hampden House are looking for dedicated Care Assistants to join our expanding team of care...Hourly payPermanentFull-timeShift workRotating shifts- ...built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour... ...help them explore, experiment, and enjoy our brands. Beauty Advisor Overview The Beauty Advisor’s main responsibility is to achieve...Flexible hours
£15 per hour
...Senior Care Assistant - Nights Fairfax Manor Care Home in Harrogate offers high-quality Residential, Dementia, and Respite Care in a modern, luxurious setting that... ...the available resources. We have a full-time contract available with an hourly rate of £15.25! Shift times...Hourly payPermanentFull-timeShift workNight shiftRotating shifts- ...Administrator – Outstanding Secondary School – Harrogate, North Yorkshire Start Date: As soon as possible Contract: Full-time, Permanent Salary: Paid to scale... ...if needed) • Excellent communication and customer service skills • Ability to work with confidentiality...PermanentFull-timeOn-siteImmediate start
- ...School Administrator - Good Ofsted Secondary School - Harrogate Start Date: As soon as possible Contract: Full-time, Permanent Salary: Paid to scale School Administrator A Good Ofsted secondary school in Harrogate is seeking an organised and professional...PermanentFull-timeImmediate start
- £34k - £44k per annumEstimated...Location: Harrogate – Site Based (with occasional local travel) Elevation Tech & Transformation working with a well-established organisation in the manufacturing/logistics sector who are looking to bring in a hands-on IT Support Engineer to join their Harrogate site. This...
£13.47 - £14.13 per hour
...£13.47 to £14.13 per hour Grade: E Contract Type: Permanent Vacancy Hours: Part Time... ...to Sunday on a rota basis) Location: Harrogate, North Yorkshire Time to make a... ...difference! We are looking to recruit a Care and Support worker for the following...Hourly payOngoing contractPermanentTemporaryPart-timeApprenticeshipNight shiftRotating shiftsWeekend work£14 - £14.5 per hour
...Location: Harrogate Springfield Healthcare Salary: £14.00 - £14.50 per hour Contract Type: Permanent Hours/Working Pattern: Various Must have a driver's... ...consistently delivering the very best quality care? Then we want you to be a part of our Springfield...Hourly payPermanentWeekend workWeekday work£27k - £28.25k per annum
...Salary: £27,000 - £28,250 pro rata per annum Contract: Permanent Hours: Up to 37 hours per week Location: Harrogate, North Yorkshire Carers' Resource is... ...information and support to carers, individuals in need of care, and the professionals who support them. We...PermanentPart-timeHybrid workingOn-siteFlexible hours£27.25k - £29.06k per annum
...Salary: £27,254 - £29,064 Grade: F Contract Type: Permanent (2 positions) Hours: 37... ...you will be required to work across the Harrogate, Knaresborough, Ripon and Craven districts... ...and families open to Children’s Social Care and delivering group sessions to children...PermanentHybrid workingAfternoon shift£31.54k - £34.43k per annum
...4,434 per annum, pro rata Grade: H Contract Type: Permanent Hours: 2 x Full time/Part... ...available (plus relief) Location: Harrogate, North Yorkshire Join Our Team – Make... ...sound knowledge of the children we are caring for and are able to meet their diverse range...PermanentFull-timePart-timeApprenticeshipRelief staffShift workAfternoon shift- ...Location : The Old Swan Hotel, Harrogate Department : Front of House Employment Type : Full‑Time About Us: We’re proud to... ...all times. Person Specification Previous experience in a customer‑facing role, preferably within hospitality, is desirable but not...Full-timeFlexible hoursShift workRotating shiftsAfternoon shift
- £22k - £26k per annumEstimated...We’re looking for friendly, focused individuals to join our Scanning team, helping to make sure our customers can always find what they’re looking for. Using in-store tech, you’ll carry out activities like stock counts and gap scans - playing a vital role in keeping...Flexible hoursShift work
£29.74k per annum
...Healthcare Assistant (IPU) Permanent Contract Location: Crimple House, Harrogate Hours: Part-time and full-time hours available, up to 37.5 hours per... ...sufficient number of suitable applications) Are you a caring and compassionate Healthcare Assistant who wants to make...PermanentFull-timePart-timeHybrid workingLive-outFlexible hoursShift workNight shift£12.71 per hour
...on a rota basis. You’ll join the team on a 6-month fixed term contract. Candidate must be fully flexible to work on Weekends and Bank... ...role, we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no...Part-timeFixed-term contractFlexible hoursRotating shiftsWeekend work- ...This role plays an important part in ensuring a safe, tidy, and professional workplace. We are currently recruiting in advance of new contracts. While immediate start dates may not be available, shortlisted candidates will be contacted as opportunities arise. Main Duties:...On-siteImmediate start
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Advisor Harrogate - Contracts. Be the first to apply!
Related searches
- customer success specialist Harrogate, North Yorkshire
- customer relations officer Harrogate, North Yorkshire
- customer success representative Harrogate, North Yorkshire
- customer service advisor tesco care Harrogate, North Yorkshire
- customer service adviser Harrogate, North Yorkshire
- technical customer service advisor Harrogate, North Yorkshire
- customer service officer Harrogate, North Yorkshire
- customer service agent Harrogate, North Yorkshire
- customer advisor at lloyds banking group Harrogate, North Yorkshire
- customer service administrator Harrogate, North Yorkshire