Library Assistant - Mobile

25.75 hours per week

This position has two roles:
Mobile Library hours - 22.50 hours per week (£12.91 an hour)
Library Assistant role - 3.25 hours per week (£12.71 an hour)

Working alternate Saturdays in a static library

Full driving licence required including cat C1 - Must have been held for at least two years

General Purpose

To assist in the day-to-day operation and delivery of library services providing high quality customer service to all service users.

To drive the Mobile Library to multiple locations in both urban and surrounding areas within the boundaries of the Peterborough authority.

Key Deliverables

To operate the Mobile Library service to an agreed timetable

To welcome and greet members of the public and to actively promote the independent use of the library service through self - service technology including Open+ and electronic resources

To lend items to customers and maintain customer records

To be responsible for vehicle and customer safety and to make managers aware of any defects to the vehicle or any other Health and Safety issues associated with the service

To assist in creating a customer-friendly and easy-to-use library environment including shelving and shelf tidying

To deal with basic and routine enquiries as required

To assist users to find the most suitable resources and information for their learning needs including referring them to external organisations

To assist library users in the use of ICT based services

To assist or deliver sessions with visiting groups, class visits and events as required and to deliver under 5’s story time and rhyme time sessions

To assist in the promotion of reading including creating displays

To support volunteers working in the service

To handle daily takings of approximately £250 (on average) and to reconcile and bank takings in compliance with the organisation’s financial regulations

To lock and unlock service points as necessary

To achieve service and personal appraisal targets, as agreed with the line manager

To be committed to the self-development and training required to obtain the necessary knowledge and skills to deliver the range of services relating to the post

To work effectively within teams and take responsibility for continuously trying to improve the overall performance and to achieve service goals.

To promote social inclusion in all aspects of service delivery

Requirements – Experience

Working in libraries or in a customer related environment

Working as part of a team

Addressing challenging situations in an appropriate manner

Using Microsoft Office and Internet

Working with a diverse range of users

Requirements – Qualifications

4 GCSE’s including English and Maths at grade B or above or equivalent

Ability to achieve a Library prescribed ICT course to the required level

Full driving licence including cat C1 - Must have been held for at least two years

Requirements – Personal Characteristics

Good interpersonal skills including the ability to communicate effectively with staff and the public

Ability to deal with challenging situations in an appropriate manner

Self-motivated, flexible, and adaptable

Able to present positive “can do” customer focussed approach

Able to explain things simply to others, especially the use of ICT

Able to lift and carry stocks of books and other materials to carry out role

Must be prepared to work at or to be relocated to other sites as and when required

Commitment to equality

Commitment to excellence in customer service