Visitor Operations & Experience Manager

Are you passionate about creating unforgettable experiences and setting the highest standards for visitors? If so, we’d love to welcome you to our team in the Bath Group as our new Visitor Operations and Experience Manager.

This is your chance to make a real impact. As part of our leadership team, you’ll help shape how people connect with nature, beauty, and history. From developing diverse experiences to ensuring every moment at the park is memorable, your work will help us care for this special place and share it with everyone.

What it's like to work here:Reporting to the General Manager, you’ll be part of the Property Leadership Team, championing inclusion and operational excellence.

This is a front line operational management role, with at least 80% of your time spent on-site. Working hours are typically 9am–5pm, with occasional early or late shifts.

The role will be responsible for managing Visitor Operations and Experience at Dyrham Park, Prior Park, Bath Skyline and Bathampton Meadows. Predominantly based at Dyrham Park, but also working out of the Prior Park office from time to time.

The role will have regular weekend working (1 in 3 weekends) on the VE/DM rota.

Interviews due to take place on the 8th July at Dyrham Park.

What you'll be doing:You’ll lead the delivery of outstanding visitor operations, managing budgets and diversifying our offer - from paid admissions, events, and memberships to free activities that inspire and engage. You’ll take strategic responsibility for driving sustainable visitor growth across the property group, using audience insight, programme development, and targeted initiatives to increase reach, frequency of visits, and income. You’ll deputise for the General Manager and be the most senior operational role on site.

You’ll work with partners to bring stories to life and design experiences that appeal to a wide range of audiences. You’ll champion the Trust’s values of Welcoming Everyone, creating a positive, high-performing culture across your team.

You’ll support staff and volunteers across visitor welcome, learning, events, and marketing, and work closely with the Facilities Manager to ensure smooth operations for everyone on site including staff, volunteers and visitors.

• Extensive Operational Experience in Visitor Operations, Visitor Experience, and/or Customer Service Delivery

• Excellent Knowledge of Audience Research, Data and Trends to Inform Visitor Programming and Operations

• Inspiring Leadership Skills Including Coaching, Team Development, Motivation, Communication and Strategic Direction

• Proven Track Record of Managing Complex Budgets and Maximising Income While Controlling Costs

• Significant Experience of Managing Operational Risk and Ensuring Compliance

• Experienced in organising events and exhibitions supported by targeted marketing.

• Confident in working productively with a variety of partners, individuals and organisations

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme (for roles that meet the salary criteria)

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Permanent f/t (37.5 hrs pw)