Business Support Administration Apprentice

Summary

A new and exciting opportunity for an enthusiastic and dedicated individual to help cover the day to day running of a busy office. The role includes a wide range of tasks that will utilise the best of the successful candidate's abilities along with promoting and honing new skills.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday - Friday, 08.30 - 17.00 (1 hour lunch break). Working times to be confirmed at interview.

37 hours 30 minutes a week

Start date

Monday 12 October 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is a new and exciting role for the right candidate to progress within a demanding business setting.  Role/tasks will vary but will include:

• Answering the phone and responding to emails, from clients, suppliers, colleagues
• Actioning supplier plant invoices and credit notes
• Reconciling statements
• Producing orders for sub-contractors
• Relationship building - internally with colleagues, externally with clients, sub-contractors, suppliers
• Maintaining accurate record of company training records
• General administration tasks as necessary - filing, updating contact information, record keeping etc.

Where you'll work

Unit 11, 4A
Royal William Yard
Plymouth
PL1 3GE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

FOCUS TRAINING (SW) LIMITED

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Apprenticeship Standard - Level 3
• On the job training - to support role development
• Off the job training - to support qualification requirements
• Employer to offer dedicated training time to support off the job (OJT) training requirements
• Functional Skills support - maths/English - if required

Requirements

Desirable qualifications

GCSE in:

• English (grade 9 - 4/A* - C)
• Maths (grade 9 - 4/A* - C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Analytical skills
• Team working
• Initiative
• Non judgemental