HMCTS Operational Support Officer

We are looking for a Operational Support Officer join our client MOJ Lincoln on a temporary basis

If you enjoy working closely with colleagues and making a difference, then this may be the role for you!

• Location: 360 High Street Lincoln Lincoln Lincolnshire LN5 7PS United Kingdom
• Full time role
• Hours: Monday- Friday 37.5 hours a week
• Salary: £12.86ph

The client

Ministry Of Justice

The role:

Customer Service ' Undertake all administrative tasks to prepare for, facilitate, and result all types of hearing. ' Provide users and stakeholders with or signpost them to appropriate available support via face to face engagement, telephone interaction (incoming and outbound), and responding to correspondence in a range of formats. This includes users with specific and potentially complex needs, providing clear and consistent information to aid all users to participate in justice effectively.' Use HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring users are provided with appropriate and specific information relating to their query, utilising all contact methods.' Follow complaints policies and procedures, supporting users through the process and providing immediate response as necessary to prevent escalation and updating OPTIC as required.' Identifying risks relating to HMCTS buildings, informing the Senior Person on Site (SPoS) as required, and provide immediate response as necessary.' Operational Support' Process work using standard operating procedures to meet performance targets and maintain operational and service standards.' Handle case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols.' Manage jury service tasks, including selection, deferral, reassignment, and attendance tracking, as well as processing related expenses and court fees.' Assist with listing and scheduling, ensuring efficient use of judicial time, responsiveness to urgent matters, and adherence to listing policies.' Provide dedicated judicial business support, such as diary coordination and administrative tasks, as locally required.' Support enforcement procedures, including conducting financial assessments, aiding fine collection, and producing basic statistical and financial reports.' Contribute to health and safety operations, including PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.