Urgent Treatment Centre Out of Hours Bank Driver

Job summary
Please note, the successful applicant will be required to work evenings, night shifts and weekends on a bank basis.

Assist the Driver Team Leader/Lead Driver in executing the efficient and timely transportation of Urgent Treatment Centre (UTC) services, facilitating the transportation of GPs to deliver patient care. This role supports operational teams through administrative functions.

Main duties of the job

• Maintain comprehensive knowledge of the fleet's vehicles to operate any vehicle as needed.
• Assist in conducting vehicle checks during shifts to ensure the safety of GPs, oneself, and the public.
• Adhere to the driver's rota and shift schedules in compliance with working time regulations.
• Ensure the secure handling of drugs and clinical equipment during shift turnover, recording usage appropriately.
• Complete timesheets, vehicle log sheets, and logbooks, reporting any discrepancies to the Lead Driver.
• Assist in monitoring daily transport performance, reporting findings to the lead driver.
• Report and address any necessary repairs for vehicles and equipment, guaranteeing their fitness for use.
• Participate in license checks, driver assessments, and mandatory driver training.
• Foster positive communication among drivers, GPs, UTC colleagues, and external partners.
• Supporting GPs where needed with Chaperoning
• Supporting GPs if they need any help/support
• Undertake regular stock checks for drugs and any other equipment
• Operating all in car communications and patient management system equipment to support accurate record keeping
• Plan the most efficient routes for and between home visits

About us
Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all of our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population.

Job responsibilities
Urgent Treatment Centre Out of Hours Driver

Responsible to: Lead Driver
Pay range: Basic hourly rate: £13.15 per hour, Night hourly rate £15.78
Location: South-East London, Queen Elizabeth Hospital
Hours of work: Part time hours, flexible, up to 20 hours per week
Key Relationships: UTC GPs, UTC Department, UTC Management

Greenwich Health
Greenwich Health is committed to providing quality of care to our patients whilst building resilience for General Practice and delivering services and programmes of work to deliver care at scale to the Greenwich Population. The post holder will be required to provide support to GPs by transporting them to and from patients for out of hour care.

Job Summary
Assist the Driver Team Leader/Lead Driver in executing the efficient and timely transportation of Urgent Treatment Centre (UTC) services, facilitating the transportation of GPs to deliver patient care. This role supports operational teams through administrative functions.

Main Duties:

• Maintain comprehensive knowledge of the fleet's vehicles to operate any vehicle as needed.
• Assist in conducting vehicle checks during shifts to ensure the safety of GPs, oneself, and the public.
• Adhere to the driver's rota and shift schedules in compliance with working time regulations.
• Provide support to colleagues to minimize lone working, prioritizing personal and collective safety.
• Ensure the secure handling of drugs and clinical equipment during shift turnover, recording usage appropriately.
• Complete timesheets, vehicle log sheets, and logbooks, reporting any discrepancies to the Lead Driver.
• Assist in monitoring daily transport performance, reporting findings to the lead driver.
• Maintain the cleanliness, security, and routine maintenance of vehicles and equipment during shifts.
• Report and address any necessary repairs for vehicles and equipment, guaranteeing their fitness for use.
• Support the induction and guidance of new employees to familiarize them with business operations and the geographical area.
• Participate in license checks, driver assessments, and mandatory driver training.
• Foster positive communication among drivers, GPs, UTC colleagues, and external partners.
• Engage actively in team and departmental meetings.
• Supporting GPs where needed with Chaperoning
• Supporting GPs if they need any help/support
• Undertake regular stock checks for drugs and any other equipment
• Operating all in car communications and patient management system equipment to support accurate record keeping
• Plan the most efficient routes for and between home visits
• To assist with basic administrative duties and using Microsoft outlook to read/respond to emails
• Directing calls to appropriate extensions, dealing with telephone enquiries and recording messages when required
• We appreciate professional attire suitable for a business environment

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified

Equality & Diversity

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

• Post will work toward GP Assistant Certification
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Attend all relevant annual updates
• Inform the lead GP of any concerns regarding GPA role and any professional development needed
• Be aware of own professional boundaries and what to do when you have reached them

Quality
The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Work to practice protocols
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Be familiar in all mediums of communications such as email, tasks, telephone etc
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly
• Communicate effectively to outside agencies
• Communicate clearly with their lead GP

Contribution to the Implementation of Services
The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification
Education and Qualifications
No formal qualifications are required

Knowledge, Training and Experience
Essential

• Must be over 25 years (Under insurance policy)
• Valid Full UK driving licence with a clean driving record to provide driving licence on annual basis for a DVLA check
• Must be computer literate with a knowledge of Microsoft Office including including Word, Excel and Outlook

Desirable

• Previous experience of working in a team
• Previous experience of fleet maintenance
• Postholder will work towards the GP assistant Certification

Communication Skills
Desirable

• Good verbal and writing skills
• Ability to communicate effectively with a wide range of stakeholders

Personal Skills
Desirable

• Ability to work as part of a team and on own initiative
• Professional approach to colleagues and at work
• Ability to maintain confidentiality

Person Specification
Experience
Essential

• Must be over 25 years (Under insurance policy)
• Valid UK driving licence with a clean driving record to provide driving licence on annual basis for a DVLA check
• Must be computer literate with a knowledge of Microsoft Office including including Word, Excel and Outlook

Desirable

• Previous experience of working in a team
• Previous experience of fleet maintenance
• Postholder will work towards the GP assistant Certification

Qualifications
Essential

• No formal qualifications are required

Desirable

• No formal qualifications are required

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.