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Service Designer - Digital Customer Experience Manchester | Hybrid - 3 days per week on-site £80,000-£90,000 + benefits | Permanent 🚀 Design better services. Create real-world impact. We're looking for an experienced Service Designer to join a growing Digital Customer Experience practice, working on complex transformation programmes where people, technology and design come together. You'll turn user insight into better services - from research and service mapping through to prototyping, testing and delivery. What you'll do
- Research users and stakeholders to uncover needs, pain points and opportunities
- Evaluate services for usability, accessibility and effectiveness
- Create journeys, service maps, prototypes and tangible design solutions
- Facilitate workshops and co-creation sessions with stakeholders
- Translate insight into clear opportunities for user and business value
- Work closely with multidisciplinary teams to take ideas into delivery
- Champion a holistic, user-centred approach to service design
- Solid experience in service design, with a portfolio showing research through to delivery and impact
- Strong user-centred design and research skills
- Experience with service mapping, prototyping and workshop facilitation
- Confidence engaging and influencing stakeholders using evidence
- Experience working in agile, fast-paced, multidisciplinary environments
- Knowledge of government service standards and accessibility principles
- GDS assessment experience is a plus
Vacancy posted 16 hours ago
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