Data & Learning Resources Administrator Apprentice

Summary

Foundation apprenticeships are introductory courses that help young people get started in an industry. You do not need to have any specific qualifications or experience to apply.

Anyone between 16 and 21 can start a foundation apprenticeship.

If you're between 22 and 24, you can start if you:

• have an EHC plan
• are in care or have been in care
• are in prison or have been in prison

As a Software & Data Foundation Apprentice, you will provide administrative and data support across the organisation, helping to maintain accurate learner and apprentice records, update internal systems and spreadsheets, prepare reports and support day-to-day office and learning administration. 

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Planned salary increase during review and appraisal at end of apprenticeship.

Training course

Software and data foundation apprenticeship (level 2)

Hours

Monday - Friday, 8.00am - 4.00pm. 30 minutes unpaid lunch break.

37 hours 30 minutes a week

Start date

Monday 28 September 2026

Duration

8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Data & Administrative Support

• Maintain and update accurate learner and apprentice records on the PICS system, including pre-apprentice and apprentice information
• Enter, update and check information across internal spreadsheets, databases and systems
• Carry out routine checks to identify missing, inaccurate or duplicated information and report issues where appropriate
• Retrieve information from internal systems to support day-to-day administration and operational activities
• Assist with preparing routine reports, spreadsheets and summaries for internal teams and managers
• Maintain organised electronic records and filing systems
• Follow company procedures for the secure handling, storage and sharing of information

Digital Learning & Resource Administration

• Support the Resource Manager with the organisation and administration of digital learning resources on the Moodle platform
• Upload and update learning resources, documents, images, videos and other materials as required
• Create and update basic quizzes, questionnaires and learning activities using existing templates and guidance
• Check that digital resources are correctly named, organised and accessible to learners
• Assist with routine learner queries relating to access to digital learning materials
• Keep digital learning resources and associated records organised and up to date

Learner Feedback & Evaluation

• Assist with collecting learner feedback through surveys, questionnaires, quizzes and other feedback activities
• Maintain accurate records of feedback received
• Collate information and identify basic trends or recurring issues
• Assist with preparing feedback summaries and reports for internal use
• Support the Resource Manager and wider team with administrative actions arising from learner feedback
• Maintain appropriate records of evaluations and improvements made

General Administrative Support

• Provide general administrative support to the Resource Manager and wider team
• Prepare and organise documents, spreadsheets, correspondence and other administrative information
• Assist with scheduling meetings, appointments and learner activities
• Support the organisation and administration of events, presentations, workshops and learner activities
• Maintain electronic folders, filing systems and records in accordance with company procedures
• Assist with preparing meeting information, attendance records and follow-up actions
• Use Microsoft Office and other company systems to complete routine administrative tasks
• Provide support with other reasonable administrative duties as required

Communication & Customer Service

• Support learners with basic queries relating to information, documentation and access to digital resources
• Assist colleagues by providing accurate and timely information from company systems
• Develop positive working relationships with colleagues and stakeholders

Data Protection, Safeguarding & Professional Practice

• Maintain confidentiality when handling learner, apprentice, employer and company information
• Follow GDPR, data protection, information security and company confidentiality procedures
• Follow company policies and procedures relating to health and safety, equality, diversity and inclusion

Where you'll work

THE OLD GUILD HOUSE
1 NEW MARKET STREET
BIRMINGHAM
B3 2NH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Training course

Software and data foundation apprenticeship (level 2)

Training schedule

• An apprenticeship includes regular training at Protocol Consultancy Services in Birmingham (B3 2NH) with the training organisation
• English and maths Functional Skills (if applicable)
• Minimum of 6 hours off-the-job training per week at employer premises
• One day per month training at Protocol Consultancy Services in Birmingham City Centre

Requirements

You do not need to have any specific qualifications or experience to apply for a foundation apprenticeship.

Other requirements

Passing a Disclosure and Barring Service (DBS) basic check.