Customer Service Advisor

Come join us and make a difference in the world!

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Job Description

The role is to service customers by determining requirements; answering inquiries; processing applications, fulfilling requests; maintaining database/work records/filing.

Advisors are responsible for ensuring that calls are answered in a timely and professional manner and that calls are resolved by demonstrating a detailed knowledge and understanding of the contract (full training will be provided on the contract requirements).

Business Fundamentals:

Key opportunities:

• Maintain excellent levels of attendance and punctuality
• Attend regular training and development sessions with an assigned mentor
• Maintain excellent levels of attendance, punctuality and quality of work
• Ensure company policies and procedures such are understood and adhered to
• Develop telephone and administrative skills whilst dealing with a range of applicants from across Europe.
• A chance to become a well-rounded member of the team with training in: telephone duties, scanning, replying to emails, uploading documents, processing payments.
• The opportunity to provide meaningful support to the most vulnerable in society, allowing genuine gratification whilst honing your skills as a NEC employee
• · You will be given the necessary training and development to distinguish yourself early in your career with NEC
• · An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation
• · A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees

Summary:

This is an exciting opportunity for an ambitious individual with a hard-working mentality to be successful in a role that genuinely makes a difference to the lives of the applicants. NEC are cultivating an environment that is driven by training and development and are committed to investing in the success of the employees.

Qualifications

• 5 x GCSEs grade A-C, including English, Maths and Science
• Excellent telephone skills
• Good keyboard skills
• Microsoft Excel and Word
• Customer Service and Focus
• Listening and Verbal Communication
• Building Relationships and People Skills
• Organisational skills to schedule daily/monthly workload
• Interest in working flexible shifts including weekends (part time candidates will be considered)
• Problem Solving and Multi-tasking
• The flexible nature of NEC’s work means that agents will be required to work on other NEC customer service activities in ‘back office’ processing enquiries.
• Training on the system, processes and procedures are included.

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. 

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks. 
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.