Customer Service Agent
£28k per annumFull-time
Our client provides an extensive range of specialised IT solutions and systems for the private healthcare market including practice management systems, online billing, secure messaging and clinical coding tools. They are now seeking a Customer Services Agent to join their fast growing team. You will be expected to provide customer support for a range of products and services, engaging with customers via telephone, live chat and e-mail.
Salary: £28,000
The Role
- Log and resolve first line customer service fault calls, ensuring attention, resolution and appropriate escalation of reported faults.
- Resolving Provider and Insurer issues
- Understand and comply with Customer Service operating procedure, service level agreements and associated targets
- Understand and comply with Information Security and Data Protection procedures.
- Support rollout of systems as directed by Team Manager
- Support, as requested, testing of new systems.
- Assessing call severity and passing to 2nd level support.
- Assist in data gathering required for new customers.
- Support pre-sales and sales activities by handling incoming enquiries from prospective customers.
- Manage specialist acquisition from registration to subscription – by providing support, online training and ongoing communication.
The Person
Qualifications
- Educated to GCSE level.
Knowledge & Experience
- Latest Windows Operating System (essential).
- Web-based technologies (Essential).
- 3+ years Customer Service Experience (Essential).
- Knowledge of healthcare/ medical industry (Desirable).
- SAAS experience (Desirable).
- 3 + Years management experience (Desirable).
Professional and Personal Skills
- Hands -on approach.
- Excellent telephone manner.
- Strong Interpersonal and communication skills.
- Copes well under pressure.
- Flexible approach to work / multi-tasking. •
- Work independently without supervision.
- Take a logical approach to problem solving.
- Empathise with customer situation.
- Good listening skills.
- Organised.
- Strong desire to assist customers.
- Friendly outgoing personality.
- Ability to demystify technical issues using plain language.
- Team player.
- Pro-active and show initiative
Please get in touch with the team on View phone number on kingsgaterecruitment.co.uk or submit your CV using the link below
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Service Agent in Staines-upon-Thames, Surrey vacancy
£33k - £35k per annum
...role is to be the face of the company providing a high level of service to visitors and staff, aligned with company standards. You will... ...Assistant, Receptionist or other relevant position Excellent Customer Service skills Excellent Written and Verbal communication...SuggestedPermanentPrivate practiceOn-site£12.75 per hour
...you, we’d love to hear from you! ABOUT THE ROLE Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services. Other responsibilities will...SuggestedPart-time£27.11k - £28.85k per annum
Clerical Duties and Responsibilities: To provide administrative support for the clinical staff including scanning of historical reports to Evolve To act as a first point of contact to all patients, relatives, and healthcare colleagues visiting the department, ensuring that they...SuggestedFull-timeTemporary- £22k - £25k per annumEstimated...Administrator / Receptionist Join a friendly clinic team as an Administrator / Receptionist, providing front of house, administration, customer service, scheduling, record keeping and patient care support in a professional healthcare setting. If you’ve also worked in the...SuggestedPermanentFull-timeOn-siteMonday to Friday
£10.85 - £12.71 per hour
...continue to grow and now have over 150 stores around the country. Responsibilities of a Sales Advisor: Delivering exceptional customer service Going ‘the extra mile’ for every customer Recommending the right products or services for our Customers needs...SuggestedPermanentPart-time£28k per annum
...to resolve problems and reach positive outcomes. Help clients meet their personalised support plans and connect with local community services. You'll also handle housing management activities including: • Rent collection and tenancy management • Risk assessments...PermanentFull-timePart-timeFlexible hoursRotating shifts- ...to wear in-store from our top-fashion ranges Funky, on-trend customers Bright, warm store Easy to explain product Oh, and a generous... ...Sell with great customer experience Conduct our Piercing service Replenish sold stock on the move Manage the register...Hourly payPart-time
- £28k - £37k per annumEstimated...As a valued member of our supportive team, you’ll have the opportunity to grow and develop your skills in delivering exceptional customer service, you will play an essential role in ensuring the smooth and efficient running of the Hotels Front Office Area. Across reception,...Full-timePart-time
£12.71 per hour
...greeting and serving our guests, clearing tables and re-laying for service as needed, or serving guests in one of our Bars. Alongside the... ...and drink A willingness to learn and improve knowledge on customer service, our products and tailored selling A people person who...Hourly payFull-timeApprenticeship£38k - £45k per annum
Company: LAYKA RECRUITMENT Job Type: Permanent, Full Time Salary: £38000 - £45000/annumPermanentFull-time£26.44k per annum
...will play an active part in a small team that support our National Customers with their billing and payment processes. We are very customer... ...to have excellent communication skills and previous customer service experience as these will really help you succeed in the role. You...40 hours/weekLong-term contractFull-timeTemporaryOn-siteMonday to FridayFlexible hours£26.81k per annum
...support students through their journey at the University. The Department is composed of Student Administration Operations, the Student Services Centre, the Doctoral School, Academic Investigations and the local Faculty Administration Teams. The Assessment and Results teams...PermanentFull-time£100 per week
We’re looking for a calm, reliable and caring person to join our team as an On‑Call Support Worker . This is a flexible, home‑based role supporting our care team and clients outside of standard office hours. You don’t need to be sat at a desk — you can be at home or out...Hourly payOn-siteFlexible hoursShift workRotating shifts£25k - £35k per annum
...targets and grow the whole department! The Role The customers journey starts with you! You will be first point of contact for... ...Advanced troubleshooting and multi-tasking skills Customer service orientation Ambitious, keen to learn and progress Please...PermanentShift work£35k - £50k per annum
Company: ACS AUTOMOTIVE RECRUITMENT Job Type: Permanent, Full Time Salary: £35000 - £50000/annumPermanentFull-time- £37k - £47k per annumEstimated..., optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys... ...needs daily and encourage good customer service practices. How you create impact Direct the daily operations of the CS agent team, and in the absence of the team manager...PermanentImmediate start
- £22k - £25k per annumEstimated...in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine... .... How you create impact Maintains and enhances customer services by ensuring procedures are followed and systems used correctly...PermanentImmediate startShift work
- Wrap Around Care Assistants for various hours and days from September 2026, School Term Time only. Casual or Permanent contract, flexible days and shifts available.Shifts: Mondays to Fridays, Term Time Only (38 weeks per year)Breakfast Club between 7.15am to 8.40amand/orAfter...Hourly payPermanentFull-timePart-timeTerm-timeCasual workOn-siteMonday to FridayFlexible hoursShift workDay shift
£28k - £32k per annum
Company: COPPERFIELD RECRUITMENT Job Type: Permanent, Full Time Salary: £28000 - £32000/annumPermanentFull-time£14.29 - £24.23 per hour
...plans. - Assist with personal care, mobility, meal preparation, medication administration, and light household tasks. - Respect customer privacy, dignity, and independence at all times - Maintain accurate records and adhere to company policies and procedures Ideal...Full-timeOn-siteFlexible hoursWeekend workWeekday work£25.85k per annum
...) - Completing day shifts (7am-2pm & 2pm-9pm) across the 7 day week. We’re looking for Support Workers to work with us across our service in Chertsey supporting adults who have learning disabilities, autism, dementia and behaviours that challenge. We have various services...Full-timeFlexible hoursDay shift- £28k - £37k per annumEstimated...professional with a passion for leadership and exceptional guest service? Foxhills Collection is currently seeking a dynamic Reception... ...industry Strong leadership and communication skills Excellent customer service and problem-solving abilities Proficiency in hotel...Full-timeShift workNight shiftAfternoon shift
£12.71 per hour
Looking for a job that feels good? Become a Support Worker with Avenues – Chertsey, Surrey Bank Support Worker £12.71per hour / 0-hour contract If you’re ready for a career where you can make a real difference, meet amazing people, and go home knowing you’ve helped someone...Part-timeZero hours contractBank staffFlexible hours£12.5 per hour
Care Worker – Full & Part Time Pay: £12.50 per hour Contract: Permanent | Flexible working options Sometimes the smallest moments make the biggest difference. We’re looking for caring, patient, and compassionate Care Workers to support people in their...Hourly payPermanentFull-timePart-timeFlexible hoursRotating shiftsAfternoon shiftEarly shift£32k per annum
...to £32,000 Holiday – 28 days holiday, enhanced after 5 years of service. But there’s more... Free meals on duty. Uniform offered... ...Train, lead, guide and direct the efforts of the Reservation Agents. Complete audits on telephone call standards related Reservations...On-siteNight shift£11.5 - £13 per hour
...would be responsible for meeting the support requirements of our customers, in a way that respects the individual and promotes their... ...Prompting with medication Support with daily routines Respite services Socialising and leisure activities Helping customers access...Hourly payFlexible hours- £22k - £25k per annumEstimated...support needs, including learning disabilities, mental health conditions, physical disabilities, or age-related challenges. You’ll help service users live as independently as possible and support them in achieving their personal goals—whether that’s learning new skills,...Hourly payPermanentFull-timeTemporaryPart-timeImmediate startFlexible hoursShift workAfternoon shift
£13 - £13.3 per hour
...and a stunning sensory garden alive with colour and wildlife, residents are supported to feel safe, valued, and truly at home. The service offers: * A friendly, supportive and well-established environment * Comfortable furnished bedrooms, many with en-suite facilities...Hourly payFull-timeDay shift£15 - £50 per hour
At Guardian Angel Carers, we want everyone who works with us to be able to maximise their potential and to feel valued and rewarded. Your journey begins with outstanding paid training and the support and development continues throughout your career. Our core values are...Weekend work£12.75 per hour
Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way. When you join us, you’ll be making a positive impact on residents...Part-time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Agent. Be the first to apply!
Related searches
- customer service operative Staines-upon-Thames, Surrey
- customer service advisor o2 Staines-upon-Thames, Surrey
- technical customer service advisor Staines-upon-Thames, Surrey
- customer service attendant Staines-upon-Thames, Surrey
- customer service advisor Staines-upon-Thames, Surrey
- client service specialist Staines-upon-Thames, Surrey
- customer service advisor tesco care Staines-upon-Thames, Surrey
- customer service - customer service consultant at hsbc Staines-upon-Thames, Surrey
- customer service advisor tfl Staines-upon-Thames, Surrey
- customer success representative Staines-upon-Thames, Surrey