Income Officer
£25 - £26 per hourFull-time
Income Officer
Location: Reading
Rate: £25.00 per hour (Umbrella)
Contract: 6-month Temporary to Permanent Opportunity
Hours: Full-time, Monday to Friday, 9:00am – 5:00pm Vox Consultants are currently recruiting for an experienced Income Officer to join a well-established housing provider in Reading .
This is an excellent opportunity for someone with a background in income recovery, rent arrears management and tenancy sustainment within social housing. The successful candidate will play a key role in maximising rental income while supporting customers to maintain their tenancies. Key Responsibilities
Apply today with your updated CV or contact Vox Consultants for more information.
Location: Reading
Rate: £25.00 per hour (Umbrella)
Contract: 6-month Temporary to Permanent Opportunity
Hours: Full-time, Monday to Friday, 9:00am – 5:00pm Vox Consultants are currently recruiting for an experienced Income Officer to join a well-established housing provider in Reading .
This is an excellent opportunity for someone with a background in income recovery, rent arrears management and tenancy sustainment within social housing. The successful candidate will play a key role in maximising rental income while supporting customers to maintain their tenancies. Key Responsibilities
- Maximise rental income through the effective recovery of rent arrears and other housing-related charges.
- Take early action to prevent arrears from escalating by engaging with customers promptly.
- Manage a caseload of rent arrears cases, ensuring timely and appropriate action is taken.
- Contact customers via telephone, email, letters and home visits to negotiate sustainable repayment arrangements.
- Provide advice and signpost customers to welfare benefits, debt advice, employment support and other relevant services.
- Maintain accurate records of all customer interactions using the Housing Management System.
- Liaise with Housing Benefit teams, the DWP and Universal Credit to secure direct payments where appropriate.
- Prepare legal documentation and progress court action where necessary, ensuring compliance with the Pre-Action Protocol for Social Landlords.
- Represent the organisation at court hearings and evictions where required.
- Work collaboratively with internal teams and external agencies to support tenancy sustainment.
- Monitor former tenant arrears and ensure recovery action is taken in accordance with policy.
- Keep up to date with housing legislation, welfare reform and best practice within the sector.
- Support and mentor colleagues where appropriate and contribute to continuous service improvement.
- Previous experience working as an Income Officer , Rent Recovery Officer , Income Recovery Officer or similar within social housing or a housing association.
- Strong knowledge of rent arrears recovery, tenancy management and welfare benefits.
- Good understanding of housing legislation, welfare reform and the Pre-Action Protocol for Possession Claims.
- Experience preparing legal documentation and attending court hearings.
- Excellent negotiation, communication and customer service skills.
- Ability to manage a busy caseload and work to performance targets.
- Proficient in Microsoft Office and Housing Management Systems.
- Full UK driving licence and access to a vehicle is desirable.
Apply today with your updated CV or contact Vox Consultants for more information.
Vacancy posted 18 days ago
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