Account Director (Mandarin Fluency Essential)

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for an Account Director to join our International Partnerships Commercial team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

We're hiring an Account Director to own and grow InPost's most strategically significant client relationships — major enterprise retailers, marketplace operators, and reseller partners. A defining part of this portfolio is our Chinese-origin ecommerce partners, so fluent Mandarin is essential to build trust, negotiate confidently, and represent InPost credibly with these partners' teams.

What you’ll be doing:

• Own revenue retention, renewal, and growth targets across a portfolio of InPost's most strategically significant enterprise clients, marketplace operators, and reseller/aggregator partners.

• Operate at director level, building trusted, long-term relationships with C-suite, commercial directors, and senior operational stakeholders across multiple geographies.

• Design and own bespoke, multi-year strategic account plans reviewed through executive-level business reviews (QBR/MBR).

• Lead complex, high-value commercial negotiations — contract renewals, bespoke pricing, international service agreements, and multi-territory terms — working closely with Legal and Finance.

• Identify and close major upsell and cross-sell opportunities across InPost's full product and service portfolio, including new market entry.

• Act as the senior internal voice for InPost's most important clients, feeding market intelligence and unmet needs into product, commercial, and operational strategy.

• Navigate complex, multi-stakeholder, cross-border issues — coordinating with InPost's international teams (including Group HQ) to ensure seamless service delivery.

• Work especially closely with our Chinese-origin ecommerce and marketplace partners, using fluent Mandarin to manage escalations, negotiations, and day-to-day relationship management.

What we need from you:

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

• Fluent Mandarin (mandatory) — you'll be the primary relationship owner for Chinese-origin ecommerce and marketplace partners, so confident business-level speaking and negotiation in Mandarin is essential. English fluency also required.

• Experience in logistics, courier, ecommerce, or retail; experience with international/Group business structures; experience with marketplace operators or reseller/aggregator partners; advanced CRM proficiency (e.g. Salesforce).

• Senior commercial account management or customer success experience, managing enterprise or strategic accounts.

• Proven track record leading complex, multi-stakeholder commercial negotiations, including contract renewals and bespoke terms.

• Director-level client engagement experience — building and sustaining relationships with C-suite and senior commercial stakeholders.

• Deep expertise in enterprise account management and strategic client development, with the credibility to influence at C-suite and director level, internally and externally.

• Advanced commercial negotiation skills, including complex multi-territory and bespoke contract structures.

• Strong consultative selling and problem-solving skills — able to translate client challenges into InPost solutions.

• A-levels or equivalent required; degree-level education beneficial.

You Are

• Highly self-motivated, entrepreneurial, and independent, able to operate with a high degree of autonomy.

• An exceptional relationship-builder — trusted, credible, and compelling at the most senior levels.

• Commercially astute, with the ability to identify and convert complex, high-value opportunities.

• A strategic thinker who balances long-term account development with short-term commercial priorities.

• Resilient, calm, and highly effective under pressure in complex, high-stakes situations.

• An outstanding influencer, able to align internal and external stakeholders across borders and functions without direct authority.

• Adaptable and comfortable with ambiguity in a fast-paced, high-growth environment.

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people. 

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.