- Handle customer orders from receipt through to delivery, ensuring accuracy and timeliness.
- Respond to customer queries and provide updates on order progress.
- Coordinate with internal teams to ensure customer requirements are met.
- Maintain accurate records of customer interactions and orders.
- Support the resolution of any customer complaints or issues efficiently.
- Monitor stock levels and liaise with the supply chain team as needed.
- Assist in preparing reports on customer service activities and performance.
- Contribute to process improvements within the customer service department.
Vacancy posted 1 day ago
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