Care Navigator

Job summary
Brook Lane Surgery is a friendly, patient-focused GP practice serving our local community in Hampshire. We are looking for a motivated and compassionate Care Navigator to join our busy and supportive team.

As a Care Navigator, you will play a vital role in ensuring patients receive the right care, at the right time, from the right service. You will be the first point of contact for patients, helping to direct them to the most appropriate clinician or service.

Main duties of the job
Main Duties of the Job

• Provide a welcoming and professional first point of contact for patients (face-to-face and telephone)
• Assess patient needs using care navigation techniques and signpost to appropriate services
• Book appointments and manage clinician diaries effectively
• Handle patient enquiries sensitively and confidentially
• Support the smooth running of reception and administrative systems
• Liaise with clinical and external healthcare teams
• Maintain accurate patient records in line with NHS and GDPR standards

About us
Brook Lane Surgery is a well-established GP practice committed to delivering high-quality primary care. We pride ourselves on:

• A supportive and inclusive team environment
• Patient-centred care
• Continuous staff development and training
• Strong links with the wider NHS network and community services

Job responsibilities
Person Specification Essential

• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Ability to remain calm under pressure
• Basic IT skills
• A caring and patient-focused approach

Desirable

• Previous experience in a GP practice, NHS, or healthcare setting
• Knowledge of care navigation/signposting
• Experience using clinical systems (e.g. EMIS)

Person Specification
Experience
Essential

• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Ability to remain calm under pressure
• Basic IT skills (e.g. Microsoft Office, clinical systems)
• A caring and patient-focused approach

Desirable

• Previous experience in a GP practice, NHS, or healthcare setting
• Knowledge of care navigation/signposting
• Experience using clinical systems (e.g. EMIS)

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.