Carrier Services Team Leader

Are you looking for that next step in your career? Are you an experienced Team Leader wanting a new challenge? Whatever the reason, this may be the role for you!

We are currently seeking a Team Leader with strong data analytics focus to lead our Carrier Team. This role combines hands on leadership and daily team management with ownership of carrier performance reporting and operational analysis to drive service improvement, cost control and carrier performance across the logistics network.

This is a full time, permanent position , predominately working Monday – Friday, covering the hours of 8am to 4pm. However, we do ask for some flexibility, this is logistics after all.

Pay, benefits and more:

You’ll be paid a salary up to £35,000 depending on experience and receive 25 days annual leave plus bank holidays . Your benefits package includes a company pension scheme, cycle to work scheme, e xtensive retail discounts across all the big retailers including supermarkets, fashion, technology, travel, days out, hair & beauty, sports and much more, continuous training and development opportunities and extensive wellbeing programmes and initiatives accessible to all employees.

What you’ll do on a typical day:

• Use data-driven insights to monitor and enhance carrier performance
• Take ownership of service delivery, proactively identifying and escalating risks or issues
• Effectively manage and prioritise workload to meet operational demands
• Drive root cause analysis and implement continuous improvement initiatives
• Produce clear, accurate, and actionable performance reports
• Communicate confidently with both internal stakeholders and external carrier partners

What you need to succeed at GXO:

• Proven first-line leadership experience
• Strong analytical capability with confidence using Excel and performance reporting tools
• Knowledge of carrier networks and carrier operations
• Good understanding of logistics operational processes, including transport and warehousing
• Ability to clearly present data, influence stakeholders, and drive action

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.