Housing Project Officer

Newcastle City Council is proud to put people at the centre of everything we do. We are driven by our values—working collaboratively, championing inclusivity, tackling inequality, and ensuring every resident feels safe, supported and heard.

We’re looking for an enthusiastic, innovative and self-motivated Housing Project Officer (Renter Rights Act) to join our Private Rented Service and Licensing team. This is a fantastic opportunity to help strengthen tenant protections, challenge poor landlord practices, and support safe, secure, and sustainable homes across the city.

This new role has been created in response to the Renters Rights Act 2025 and will be vital in helping us deliver fairer outcomes for tenants. You will work closely with Housing Options, Legal Services, Private Sector Housing, Trading Standards and other partners to investigate concerns, resolve disputes, and ensure compliance.

As a Housing Project Officer you will champion our values in every interaction—treating people with dignity, listening with empathy, and acting with integrity.

Your key responsibilities will include:

• Developing a strong understanding of tenancy law, including the Renters Rights Act 2025, and applying it confidently.
• Designing and shaping new policies, procedures and approaches to support consistent, effective enforcement.
• Investigating complaints, carrying out property visits, and gathering evidence.
• Providing clear advice, advocacy and casework support to tenants.
• Working collaboratively with landlords, letting agents and partners to promote good practice.
• Taking proportionate enforcement action when required to uphold tenants’ rights and prevent homelessness.

You’ll be part of a supportive, forward-thinking team committed to improving standards in the private rented sector. Together, we provide practical help, mediation and professional advice to both tenants and landlords—always guided by our core values of respect, fairness and doing what’s right for our city.

If you want a role that is purposeful, people-focused and aligned to the values we live every day at Newcastle City Council, this could be the perfect next step for you.

For an informal discussion contact Claire McMullen, Head of Governance and Assurance on View phone number on northeastjobs.org.uk or Ed Forster, Head of Public Safety and Regulation View phone number on northeastjobs.org.uk

Apply online at , select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.