3rd Line IT Support Engineer

3rd Line IT Support Engineer

Reading, Berkshire Hybrid Working 45,000 to 50,000 DOE

Are you a senior IT professional who enjoys solving complex technical challenges, working directly with customers, and being involved in projects that make a real difference?

We are working with a growing technology solutions provider that supports a wide range of small and medium sized businesses. Due to continued growth, they are looking for a talented 3rd Line IT Support Engineer / Infrastructure Engineer to join their team and provide expert technical support across their client base.

This is a fantastic opportunity for an experienced engineer who wants more than just closing tickets. You will become a key technical resource within the business, acting as an escalation point, delivering infrastructure projects, improving client environments, and helping shape better technical solutions.

The Role

As a 3rd Line IT Support Engineer, you will be responsible for resolving complex technical issues, supporting clients, delivering projects, and providing technical guidance to the wider team.

You will work across a varied technology environment including Microsoft 365, Azure, networking, servers, security and automation.

Your responsibilities will include:

Acting as the escalation point for complex 3rd line technical issues
Designing, deploying and supporting Microsoft 365 environments including Exchange Online, SharePoint, Teams, Intune, Entra ID and Microsoft Defender
Creating PowerShell scripts to automate processes and improve efficiency
Building Power Automate workflows to enhance client and internal processes
Managing Windows Server environments including Active Directory, Group Policy, DNS, DHCP and file services
Supporting network infrastructure including switches, firewalls, VLANs, VPNs and wireless solutions
Managing Azure environments including virtual machines, storage, networking and identity services
Delivering infrastructure projects from initial design through to implementation and documentation
Proactively monitoring and maintaining customer systems using RMM tools
Supporting and mentoring junior engineers within the team
Maintaining accurate documentation and customer records

What We Are Looking For

You will ideally have:

4+ years experience within a technical support, infrastructure or managed service environment
Strong experience working at 3rd line level
Excellent Microsoft 365 administration experience
Advanced PowerShell scripting skills
Experience building Power Automate workflows
Strong knowledge of Windows Server, Active Directory and Group Policy
Good networking knowledge including TCP/IP, VLANs, routing, firewalls and switches
Hands on Azure experience
Experience with RMM and MDM tools such as N central and Intune
Strong customer facing communication skills and the ability to explain technical solutions clearly

Experience working within Cyber Essentials, ITIL or ISO aligned environments would be advantageous.

Relevant certifications such as Microsoft certifications, AZ 104, MS 102, CCNA or ITIL would be beneficial but are not essential.

Why Join?

This is an opportunity to join a growing technology business where your experience will genuinely make an impact.

You will be joining a supportive team where no two days are the same, with the opportunity to work on interesting client projects, develop your skills and take ownership of your technical expertise.

Benefits include:

45,000 to 50,000 salary depending on experience
Hybrid working
Private healthcare
Company pension
On site parking
Monday to Friday working hours

Based in Reading with excellent access to transport links and close to the M4, this role offers the perfect blend of office based teamwork, remote working and client interaction.

If you are an experienced 3rd line engineer looking for a role where you can make a real difference, we would love to hear from you.

INDAV