List Caller Administrator

List Caller Administrator (AO)

HM Courts & Tribunals Service (HMCTS)
Location: Westminster Magistrates' Court, London NW1 5BR
Hours: Monday to Friday, 8:30am to 4:30pm
Pay Rate: £15.59 per hour
Contract Length: 6 Months
Start Date: ASAP
Potential Extension: Yes
Clearance Required: Basic DBS (to be provided by Brook Street for successful applicants)

About the Role

We are recruiting for a List Caller Administrator (AO) to join Westminster Magistrates' Court. This is a busy and varied role supporting the day-to-day operation of the court, combining administration, customer service, court support, and remote hearing coordination.

Key Responsibilities

• Manage daily court hearing lists and ensure cases are called in the correct order.
• Check in court users, direct them to the appropriate courtroom or waiting area, and provide updates on hearing progress.
• Liaise with judges, legal representatives, interpreters, probation officers, and other stakeholders to support the smooth running of court proceedings.
• Provide courtroom and ushering support, including preparing courtrooms and ensuring required documentation is available.
• Schedule and host remote hearings using the Cloud Video Platform (CVP), create secure video links, issue invitations, and provide basic technical support to participants.
• Handle face-to-face, telephone, and email enquiries professionally, delivering excellent customer service at all times.
• Complete a range of administrative duties including data entry, maintaining court records, processing documentation, arranging interpreters, processing interpreter timesheets, and supporting general office operations.

Essential Skills & Experience

• Previous administration experience.
• Customer service experience in a busy or public-facing environment.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to work under pressure and manage competing priorities.
• Confident using Microsoft Office and computer-based systems.
• Professional approach with the ability to handle sensitive and confidential information.

This is an excellent opportunity to gain experience within HMCTS and contribute to the delivery of justice in one of London's busiest Magistrates' Courts.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.