Senior Operations Performance Analyst

Location: London (Hybrid working, 3 office days per week)

Employment Type: Permanent, Full Time

Why Join Us?

• Annual bonus opportunity and comprehensive benefits package
• Play a key role in CarCare, one of The AA’s major growth priorities, using insight to influence how a growing operation performs and evolves
• Work directly with senior stakeholders, turning complex operational data into recommendations that shape real business decisions
• Build and develop analytical models covering demand, capacity, productivity and operational performance, with the opportunity to see your insight translate into action

For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate and make a real impact for our customers on every journey. Which has been recognised by Sunday Times “Best Places to Work” for the last two years. 

Job Description

This is the Job

CarCare is a major growth priority for The AA, and we’re looking for a Senior Operations Performance Analyst to help us understand what is driving operational performance and where we can make it better.

Reporting to the CarCare Operations Director, you’ll combine data analysis, business modelling and strategic thinking to turn complex information into clear, practical recommendations. You’ll get into the detail to understand performance trends and root causes, then step back to identify the bigger picture and help shape priorities.

Working across Operations, Product, Finance, Technology and other teams, you’ll be a trusted analytical partner who can bring structure to ambiguous problems, challenge assumptions constructively and help turn insight into action. This is an opportunity to influence how CarCare develops its operational capabilities as the business continues to grow.

Key Responsibilities

• Analyse operational performance to identify trends, root causes, risks and opportunities, translating findings into clear recommendations
• Build and maintain practical models covering demand, capacity, workforce requirements, productivity, cost to serve and different operational scenarios
• Turn performance data into meaningful insight, identifying the story behind the numbers and recommending actions that improve operational and customer outcomes
• Develop clear performance narratives and analysis for senior stakeholders across measures including demand, conversion, utilisation, capacity, productivity and service performance
• Work collaboratively across Operations, Product, Finance, Technology and other teams to gather information, test assumptions and translate analysis into action
• Support strategic decision making by structuring complex problems, quantifying potential impact and providing constructive, evidence-based challenge

What Do I Need?

You’ll Bring

• Strong analytical capability, with experience handling, interpreting and visualising data to generate meaningful business insight
• Proficiency with analytical tools such as Excel, SQL, Python or R, alongside experience using visualisation tools such as Power BI, Tableau or Looker
• Experience building analytical, operational or scenario models to support decisions across areas such as demand, capacity, productivity, workforce planning or cost to serve
• Strong strategic and critical thinking skills, with the ability to structure ambiguous problems, investigate root causes and turn complex analysis into clear recommendations
• Experience applying analytics to improve performance within a fast paced operational, consulting or continuous improvement environment
• Strong stakeholder management and communication skills, with the ability to translate complex analysis into clear insight, influence senior stakeholders and provide constructive challenge

Additional Information

Belonging at The AA

At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do their best work.

Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed.

Driven by People, Rewarded by Benefits

We believe in rewarding our people. That's why we offer a comprehensive benefits package including;

• 25 days' annual leave plus bank holidays, the option to buy additional holiday
• Up to 7% employer pension contribution
• Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance
• 24/7 GP access and wellbeing support for you and your family
• A wide range of employee discounts, including our popular car salary sacrifice scheme

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