Customer Success Manager

Glasgow | Edinburgh | Stirling | Falkirk | Livingston | Surrounding Areas

Salary: Up to £40,000 DOE

Contract: Permanent, Full Time (37.5 hours per week)

Help shape the future of social housing across Scotland

Do you thrive on building relationships, solving problems and helping customers achieve real outcomes?

Are you looking for a role where you can combine customer engagement, commercial awareness and genuine sector impact?

At Aareon UK, we're looking for an ambitious Customer Success Manager to join our growing team and become the trusted partner for a portfolio of social housing providers across Scotland.

This is a fantastic opportunity for someone who enjoys working directly with customers, influencing strategic conversations, identifying opportunities for growth, and helping organisations get maximum value from the technology they use every day.

You'll work with housing associations and social landlords that support thousands of residents, helping them improve services, streamline operations, and deliver better outcomes for the communities they serve.

Why Join Aareon?

Aareon is Europe's leading provider of software solutions to the property and housing sector.

Across the UK and Europe, our technology helps housing providers manage homes, repairs, assets, compliance, tenancies and resident services more effectively.

We're part of a successful international organisation, but we pride ourselves on maintaining a collaborative, supportive culture where people are trusted, empowered and encouraged to grow.

What you'll get from us:

✅ Remote-first working with flexibility and autonomy

✅ The opportunity to work with some of Scotland's leading social housing providers

✅ Genuine career development opportunities within a growing international organisation

✅ A supportive and collaborative team environment

✅ Regular opportunities to influence customer strategy, product direction and business growth

✅ A role where your contribution directly impacts customer success and retention

At Aareon, diversity is valued, collaboration is encouraged, and continuous learning is seen as an opportunity to grow both personally and professionally.

The Role

As a Customer Success Manager, you'll own a portfolio of customers across Scotland and act as their primary strategic contact within Aareon.

You'll build strong relationships with key stakeholders, understand what success looks like for each organisation, and work proactively to ensure they realise maximum value from their investment in our solutions.

Working closely with teams across Product, Support, Professional Services and Sales, you'll play a key role in customer retention, advocacy and growth.

This role would suit someone who enjoys balancing relationship management, problem-solving, strategic account planning and commercial conversations.

Key Responsibilities

• Build trusted relationships with key customer stakeholders and system users
• Understand customer objectives and develop success plans to support them in achieving their goals
• Drive product adoption, engagement and customer satisfaction across your portfolio
• Use data and customer insights to identify risks, opportunities and areas for improvement
• Identify upsell and cross-sell opportunities that deliver additional value to customers
• Collaborate with Account Managers to develop and execute growth plans
• Act as the voice of the customer internally, sharing feedback, trends and opportunities
• Work closely with Support, Product, Professional Services and Onboarding teams to coordinate customer activity
• Maintain accurate customer records, account plans and CRM data
• Support customer reviews, business reviews, workshops and user engagement activities

What We're Looking For

Essential Skills & Experience

• Experience in Customer Success, Account Management, Relationship Management or a similar customer-facing role
• Outstanding relationship-building and stakeholder management skills
• A consultative and proactive approach to customer engagement
• Strong communication and presentation skills
• Commercial awareness with the ability to identify growth opportunities
• Confidence using CRM and customer success platforms such as Salesforce, Planhat or similar
• Excellent organisational skills and the ability to manage multiple customer relationships simultaneously
• Comfortable analysing data and turning insights into action
• A genuine team player who enjoys collaborating across departments
• Strong technology aptitude and the ability to quickly learn new software platforms

Desirable

• Experience working in a SaaS or technology business
• Knowledge of, or enthusiasm for, the social housing sector
• Experience delivering customer reviews, adoption strategies or success plans
• Understanding of customer retention and account growth strategies

Location & Travel

This is a remote-based role covering customers across Scotland.

To maximise customer engagement, we are particularly interested in hearing from candidates based within the Central Belt, including:

Glasgow, Edinburgh, Falkirk, Stirling, Livingston, Lanarkshire and surrounding areas.

Regular travel to customer sites across Scotland is expected, alongside occasional visits to our Manchester and London offices for team meetings, training and company events.

Join #OneAareon

At Aareon, we don't just provide software, we help housing organisations deliver better services to the people who rely on them.

If you're passionate about customer success, love building meaningful relationships and want to join a business that's investing in growth, innovation and people, we'd love to hear from you.

Apply today and help shape the future of housing technology in Scotland.