Field Services Engineer Apprentice

Summary

Passionate about providing excellent customer service, our focus is on hiring the best talent & nurturing them within an environment where they can develop their skills and grow. If you’re looking to join a team where professional development is second only to customer satisfaction, we’d love to hear from you.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Engineering maintenance technician - single discipline (level 3)

Hours

Number of Hours: 37.5 hours per week– Monday to Friday only. Day release possible. Lunch break length: 1 hour Start Time: 09:00 Finish Time: 17:30

37 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

3 years 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide on-site installation, maintenance, and support of IT hardware, including servers, desktops, laptops, network equipment, printers, and specialist technology solutions.
• Diagnose and resolve hardware, software, network, and connectivity issues, ensuring incidents are completed within agreed service levels and customer expectations.
• Perform preventative maintenance, system upgrades, hardware replacements, and equipment migrations to minimise downtime and improve system performance.
• Configure, test, and deploy new IT equipment and software, ensuring all devices meet customer and organisational standards before handover.
• Maintain accurate documentation of work completed, asset information, site activities, and technical findings using service management and ticketing systems.
• Liaise directly with customers, vendors, and technical support teams to coordinate repairs, provide technical guidance, and ensure successful resolution of service requests.

With our employees at the heart of our business, we offer a collaborative approach to work & are always open to new ideas and initiatives from our team.

Passionate about providing excellent customer service, our focus is on hiring the best talent & nurturing them within an environment where they can develop their skills and grow.

If you’re looking to join a team where professional development is second only to customer satisfaction, we’d love to hear from you.

Where you'll work

5 Acre Road
Reading
RG2 0SU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACTIVATE LEARNING

Training course

Engineering maintenance technician - single discipline (level 3)

What you'll learn

• Review and use information. For example, work instructions, drawings, design specifications, and plant configurations.
• Use planning, prioritising, organising, and time management techniques to plan tasks.
• Identify and organise resources to complete tasks. For example, consumables.
• Respond and adapt to work demands. For example, adapt working methods to reflect changes in working environment, re-prioritise workloads to react to breakdowns and fault scenarios.
• Identify equipment to work on. Check plant configuration is as defined.
• Prepare the work area for maintenance tasks.
• Identify environmental and health and safety hazards and risks and apply control measures.
• Apply health, safety, and environmental procedures in compliance with regulations, standards, and guidance. For example, signage and barriers, working at height, confined spaces, and COSHH.
• Follow security procedures. For example, site access, document classification, and securing assets.
• Follow emergency incident and response procedures.
• Apply sustainability principles. For example, minimising waste.
• Segregate items for reuse, recycling, and waste.
• Use mathematical principles and formulae to support engineering maintenance.
• Apply engineering maintenance standards and procedures.
• Apply foreign material exclusion procedures.
• Follow maintenance tools and equipment control procedures. For example, handling and storage.
• Reinstate the work area.
• Apply team working principles.
• Communicate with others to give and receive information. For example, colleagues, customers, and stakeholders.
• Escalate issues outside limits of responsibility.
• Record information.
• Produce or update documents. For example, handover notes and reports.
• Identify and highlight issues (red pen) with technical drawings.
• Use digital and information technology. For example, databases, data sharing platforms, email, management information systems, and word processing. Follow cyber security and GDPR requirements.
• Apply continuous improvement techniques to identify improvement suggestions.
• Carry out and record planned and unplanned learning and development activities.
• Electrical. Confirm safe electrical isolation lockout tagout method has been applied and test for dead.
• Electrical. Select, check, and use electrical maintenance tools, measurement, and test equipment.
• Electrical. Use electrical diagnostic equipment and apply fault finding and rectification techniques.
• Electrical. Apply problem solving and critical reasoning techniques.
• Electrical. Inspect and test electrical aspects of plant. For example, visual checks, insulation and continuity checks, thermographic surveys, and voltage levels.
• Electrical. Remove and replace electrical parts.
• Electrical. Prepare and terminate electrical cables.
• Electrical. Set up, align and adjust electrical aspects of plant.
• Electrical. Clean parts. For example, removal of dust and debris.
• Electrical. Conduct and confirm electrical and connected services deisolation.
• Electrical. Conduct functional testing.
• Control and instrumentation. Conduct and confirm safe isolation of connected services
• Control and instrumentation. Confirm safe electrical isolation lockout tagout method has been applied and test for dead.
• Control and instrumentation. Select, check, and use control and instrumentation maintenance tools, measurement, and test equipment.
• Control and instrumentation. Use control and instrumentation diagnostic equipment and apply fault finding and rectification techniques.
• Control and instrumentation. Apply problem solving and critical reasoning techniques.
• Control and instrumentation. Inspect and test control and instrumentation systems.
• Control and instrumentation. Check calibration and make adjustments.
• Control and instrumentation. Check loop function.
• Control and instrumentation. Set up and adjust control and instrumentation systems.
• Control and instrumentation. Clean parts. For example, removal of dust and debris.
• Control and instrumentation. Remove and replace instruments and sensors.
• Control and instrumentation. Re-connect instrumentation power supply, cables, pipework, and services.
• Control and instrumentation. Conduct and confirm electrical and connected services deisolation.
• Control and instrumentation. Conduct functional testing.
• Mechanical. Check and confirm safe isolation of connected services.
• Mechanical. Select, check, and use mechanical maintenance tools and equipment.
• Mechanical. Use mechanical diagnostic equipment and apply fault finding and rectification techniques.
• Mechanical. Apply problem solving and critical reasoning techniques.
• Mechanical. Check condition and operation of mechanical aspects of plant and equipment. For example, pumps.
• Mechanical. Remove and replace mechanical parts.
• Mechanical. Examine mechanical parts for defects. For example, pump seals.
• Mechanical. Set up, align, and adjust mechanical aspects of plant.
• Mechanical. Clean parts. For example, removal of dust and debris.
• Mechanical. Lubricate mechanical assemblies.
• Mechanical. Confirm electrical and connected services deisolation.
• Mechanical. Conduct functional testing.
• Mechanical. Apply bench fitting techniques.
• Review and use information. For example, work instructions, drawings, design specifications, and plant configurations.
• Use planning, prioritising, organising, and time management techniques to plan tasks.
• Identify and organise resources to complete tasks. For example, consumables.
• Respond and adapt to work demands. For example, adapt working methods to reflect changes in working environment, re-prioritise workloads to react to breakdowns and fault scenarios.
• Identify equipment to work on. Check plant configuration is as defined.
• Prepare the work area for maintenance tasks.
• Identify environmental and health and safety hazards and risks and apply control measures.
• Apply health, safety, and environmental procedures in compliance with regulations, standards, and guidance. For example, signage and barriers, working at height, confined spaces, and COSHH.
• Follow security procedures. For example, site access, document classification, and securing assets.
• Follow emergency incident and response procedures.
• Apply sustainability principles. For example, minimising waste.
• Segregate items for reuse, recycling, and waste.
• Use mathematical principles and formulae to support engineering maintenance.
• Apply engineering maintenance standards and procedures.
• Apply foreign material exclusion procedures.
• Follow maintenance tools and equipment control procedures. For example, handling and storage.
• Reinstate the work area.
• Apply team working principles.
• Communicate with others to give and receive information. For example, colleagues, customers, and stakeholders.
• Escalate issues outside limits of responsibility.
• Record information.
• Produce or update documents. For example, handover notes and reports.
• Identify and highlight issues (red pen) with technical drawings.
• Use digital and information technology. For example, databases, data sharing platforms, email, management information systems, and word processing. Follow cyber security and GDPR requirements.
• Apply continuous improvement techniques to identify improvement suggestions.
• Carry out and record planned and unplanned learning and development activities.

Training schedule

• Engineering maintenance technician- single discipline Level 3 (A level)Typical duration: 42 months
• Dedicated Performance Coach meeting once a week
• Functional Skills maths and English if applicable

More training information

Field Based in the South of the UK

Requirements

Essential qualifications

GCSE in:

5 GCSEs including Maths and English (grade grade 9-4 (A*-C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Physical fitness

Other requirements

A successful IT Field Services Engineer should enjoy hands-on work and practical problem-solving, with a strong interest in technology and hardware.

The role requires someone who is comfortable working with tools and equipment, installing, maintaining, and repairing IT systems while diagnosing and resolving technical issues. A proactive and customer-focused approach, combined with the ability to work independently in a variety of environments, is essential.

Things to consider:

• The role includes manual handling and the installation of IT equipment at customer sites
• Candidates should be physically capable of lifting and moving equipment safely and be comfortable working in a hands-on technical environment