Resident Services Associate

Resident Services Associate

Cardiff City Centre

Cobalt is supporting a leading Build to Rent operator in the search for a Resident Services Associate to join their on-site team in Cardiff City Centre.

This is an excellent opportunity for someone with experience in residential property, Build to Rent, PBSA, estate management, property management, lettings, or customer-focused housing environments who enjoys building relationships and delivering an exceptional resident experience.

The Company

Our client is one of the UK's most established and respected Build to Rent operators, managing high-quality residential communities across the country. Their focus is on creating outstanding living environments where residents feel supported, valued, and proud to call home.

With a strong emphasis on customer service, community engagement, and operational excellence, they are committed to delivering a best-in-class rental experience throughout the resident journey.

The Role

As a Resident Services Associate, you will act as a key point of contact for residents, visitors, contractors, and prospective tenants. Working as part of the on-site management team, you will help ensure the smooth day-to-day operation of the building while delivering a consistently high standard of service.

This role combines front-of-house responsibilities with wider property and resident services support, making it ideal for someone who enjoys both customer interaction and the operational side of residential property management.

Key Responsibilities

• Deliver an exceptional resident experience through proactive and professional customer service.
• Act as the first point of contact for resident enquiries, resolving issues efficiently and escalating where required.
• Support the day-to-day operation of the building, ensuring communal areas and resident facilities are maintained to a high standard.
• Build strong relationships with residents and contribute to a positive community atmosphere.
• Assist with resident onboarding, move-ins, move-outs, and tenancy-related administration.
• Support property inspections, access arrangements, contractor management, and maintenance coordination.
• Work closely with the wider property management and facilities teams to ensure service standards are consistently achieved.
• Handle resident feedback and help identify opportunities to improve service delivery.
• Promote health and safety compliance and contribute to a safe, welcoming environment for all residents and visitors.
• Support resident events, engagement initiatives, and community-building activities.

About You

We are keen to speak with candidates who have experience within residential property, Build to Rent, PBSA, property management, lettings, estate management, hospitality-led residential environments, or customer-focused accommodation sectors.

Skills & Experience

• Previous experience within a residential property or customer-facing property environment.
• Strong understanding of resident or tenant-facing service delivery.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Experience handling customer queries, complaints, and issue resolution.
• Knowledge of health and safety procedures within a residential or commercial property setting.
• Strong administrative and organisational skills.
• Professional, approachable, and service-oriented attitude.
• Ability to work collaboratively as part of a wider site team.

Experience within Build to Rent, PBSA, residential leasing, property management, estate management, or front-of-house property operations would be particularly advantageous.

Why Apply?

This is an opportunity to join a growing and highly regarded operator within one of the UK's most exciting residential sectors. You'll be part of a team that genuinely prioritises resident experience and offers excellent opportunities for professional development within property management.

Next Steps

Interviews will be taking place shortly, so early applications are encouraged.

Due to the volume of applications received, if you do not hear from us, please assume your application has been unsuccessful on this occasion.

If you require any adjustments or additional support during the recruitment process, please let your Cobalt consultant know.