Patient Transport Liaison Officer

Exciting full-time opportunity available for a Patient Transport Liaison Officer to join our team at the Transport Desk, Norfolk and Norwich University Hospital on a temporary basis for up to 6 months, with the potential for the role to become permanent following the initial contract period

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Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.

We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.

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What Can You Expect?

We are looking for a dedicated individual to join us in the role of Patient Transport Liaison Officer on an initial temporary contract for up to 6 months, with the potential to become permanent. Working 37.5 hours per week, you will play a vital role in supporting safe and timely patient discharges while ensuring effective transport coordination across hospitals throughout the region. ​

In this role, you can make a huge difference to patients' journeys through liaising with healthcare professionals at all levels, both internally and externally. You will help ensure effective patient flow within the Norfolk and Norwich Hospital, supporting contractual requirements and aligning with wider healthcare system priorities.

The role responsibilities will include coordinating patient discharge journeys and, where possible, integrating these with existing planned outpatient transport to maximise efficiency and improve the patient experience. This will involve negotiating collection times with ward and site teams, as well as working closely with outpatient clinics to effectively plan patient arrivals and departures, including coordinating and adjusting appointment times where required to ensure a smooth and seamless transport journey.

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Summary Of Main Duties Include:

• ​ Be based on-site at NNUH desk.
• Support the control and planning team to ensure efficient patient flow between the Acute Hospital and Patient Transport Provider, with a focus on discharges.
• Prioritise patient transport needs within the service to maximise the efficient use of transport resources.
• Collaborate closely with hospital site teams and control teams to ensure smooth and effective patient flow.
• Attend daily bed meetings and work with Clinicians and Bed Managers to align priorities and assist with time-critical discharge journeys.
• Ensure discharges from your acute site are planned within KPI targets.
• Assign patients to the correct transport crew/resource and verify patient locations.
• Accurately update confidential patient information in hospital and patient transport IT systems.
• Work with ward staff to ensure patients are ready for transport, and mobilities are correct. This will include going to wards to assess mobilities.
• Escalate potential issues to the Customer Relations Manager (CRM) promptly.

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What’s In It For You?

• Competitive salary 
• Temporary contract for up to 6 months, with the potential to become permanent
• Contractual sick pay after 12 months service
• Employee assistance programme delivered by the UK’s #1 EAP service- Health Assured
• Increased holiday allowance for long service
• ​ Refer a friend scheme Earn up to £500 for each friend you bring on board
• Pension scheme
• Full training for the role, induction and ongoing mentorship
• Salary sacrifice schemes Cycle to Work, Electric Car & Holiday buy schemes
• Opportunities to grow and develop
• Engaging Workplace Culture with regular company updates and Employee of the Month

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We are Looking for Great People Who:

• Experience working in a healthcare or patient transport environment, ideally with knowledge of hospital discharge processes.
• Must have a full UK manual driving licence with no more than 6 points.
• Ability to work on-site in a fast-paced environment.
• Skilled in supporting control and planning teams to ensure smooth patient flow between hospital and transport services.
• Ability to prioritise patient transport needs effectively to maximise resource use.
• Strong collaboration skills to work closely with hospital site teams and control teams.
• Experience attending and contributing to daily bed meetings in CRMS absence to deliver information required to team.
• Ability to plan and manage discharges to meet Key Performance Indicators (KPIs).
• Competent in assigning patients to vehicles verifying patient locations and mobilities.
• Ability to attend properties and complete property risk assessments to facilitate patient transport journeys.

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