Retail Sales Advisor - OMEGA Birmingham

The company

OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women’s watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA’s reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry’s highest standard for precision and performance.

OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more.

Job description

To provide exceptional levels of customer service to all clients. Merchandise, promote and sale of all OMEGA products. Meeting all sales targets and Boutique objectives.

Key Responsibilities

Sales
• Greet and serve all clients providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other OMEGA products.
• Provide reliable information to clients in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every client, every time. Whether by email, over the phone, or in person in the Boutique.

Security
• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling/Payment Transactions
• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards.

Care of the Store
• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

Communication
• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Can present, and conduct, themselves in a professional manner to both customers and colleagues.
• Can deal with international clients and familiar with their customs and culture.
• Can communicate clearly to clients and colleagues.

Product Knowledge
• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other
• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

Professional requirements

• Experience in the Retail Industry at a sales advisor level.
• Previous experience from a watch/jewellery, or prestige retail background.
• Must have an understanding of luxury retail.
• Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer.
• Be accommodating to shifts, longer trading hours and staying late for VIP’s etc.
• Have experience dealing with international customers.