Business Administrator Apprentice

Summary

This role supports the Rapid Relocate team by completing admin tasks and helping deliver services to meet performance standards. It assists rental finders to ensure deposits, tenancy arrangements and agreements are finalised, with relevant documents filed for each rental.

Wage

£20,800 a year

Wage to rise to £10.85 after successful probation.

Training course

Business administrator (level 3)

Hours

Full-time, 40 hours per week. Worked Monday to Friday (with one day release spent with the provider), between the hours of 8.30am - 4.30pm, with a 30-minute paid lunch break.

40 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for a motivated and enthusiastic Business Administrator Apprentice to join our team, reporting to the Team Leader. This is an exciting opportunity to gain hands-on experience while working towards a Level 3 Business Administrator qualification in a fast-paced and supportive environment.

In this role, you will play a key part in supporting day-to-day operations, assisting colleagues across the team, and delivering high-quality administrative support. You will be responsible for managing a variety of tasks set by your line manager, ensuring all activities are completed efficiently and accurately. A strong focus on communication is essential, as you will regularly liaise with customers, suppliers, and clients via email and telephone in a professional and friendly manner.

You will work closely with the rental finders' team to help ensure deposits, tenancy arrangements, and agreements are processed correctly, and all documentation is accurately maintained. Additionally, you will provide support to the claims team during busy periods, contributing to the smooth running of the wider business.

Throughout your apprenticeship, you will be encouraged to develop your skills by attending training sessions, engaging in coaching, and sharing best practices with colleagues. You will be expected to embrace and embed our DELIGHT culture, consistently striving to exceed expectations for customers, colleagues, clients and partners.

This role is ideal for someone who is organised, resilient, and empathetic, with a proactive attitude and a passion for delivering excellent customer service. You should enjoy working in a dynamic, fast-paced environment and take pride in being a reliable and supportive team member.

Where you'll work

First Floor Unit 2 Wassage Way
Hampton Lovett Industrial Estate
Droitwich Spa
WR9 0NX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NCG

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3
• One day a week at Kidderminster College

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Team working
• Initiative
• Time Management

Other requirements

Passing Disclosure and Barring Service (DBS) check.

There are limited public transport links to the office so applicants must be able to reliably travel to and from the office in time for their shifts. This may include driving or living within a reasonable walking distance.